What is the importance of service user and carer collaboration with care planning?
Small scale studies suggest that involving service users and carers in the planning and delivery of care can have positive effects on service and individual outcomes (Simpson and House, 2002, Thornicroft and Tansella, 2005); reducing rates of enforced admission and treatment for people with severe mental illness ( …
What does service user involvement mean?
At its most basic, service user involvement is the active participation of a person with lived experience of mental distress in shaping their personal health plan, based on their knowledge of what works best for them.
What is service user involvement in social work?
The service user movement emphasises the importance of models of participation that are based on human rights, equalities, inclusion and the social model of disability. Their approaches seek to empower people and counter oppressive and discriminatory practice.
What is a service user in health care?
We use the term ‘service user’ as a broad phrase to refer to those who use or are affected by the services of professionals registered with the HCPC. We use the term ‘carer’ as a broad phrase to refer to someone who has, or who currently, looks after or provides support to a family member, partner or friend.
What are the benefits of service users?
Evidence shows that service users develop a sense of self-responsibility and risk-competence, from which certain actions are triggered. Agency and self-efficacy are encouraged and supported and thereby provide trajectories to reaching potential.
Why is it important to involve service users in their care?
Evidence tells us that supporting patients to be actively involved in their own care, treatment and support can improve outcomes and experience for patients, and potentially yield efficiency savings for the system through more personalised commissioning and supporting people to stay well and manage their own conditions …
What are the benefits of service user involvement?
Involving service users potentially leads to more accessible and acceptable health services, health research of greater quality and clinical relevance, and greater uptake of findings (Nilsen et al 2006).
What positive values social workers need when working alongside service users and carers?
In summary, service users want social workers to be: physically and emotionally available; supportive, encouraging and reassuring; respectful; patient and attentive; committed to the independence of the individual; punctual; trustworthy; reliable; friendly but not frightened to tell people how they see things; and …
What is service user?
A generic term for a person who uses health and/or social care services from service providers.
What do you call a service user?
‘Service user’ was one of the most popular, while ‘client’ was also met with approval. Those in the recovery movement emphasised the ‘survivor’ elements, while ‘consumer’ was preferred by others. Other terms include ‘attendee’, ‘customer’ and ‘recipient’.
What is a service user?
Why is user involvement important?
User involvement can reduce or even eliminate the clash between users and system developers in the system function views. By cooperating with users, system developers find data and information direct from the users; understand needs of the users and help users to have an initial understanding of the new system.
Why are service user and carer participation in social work important?
In terms of both user and carer participation, the issue of confidentiality is of the utmost importance. This builds trust between user and the social work practitioner and also may lead to a feeling of empowerment by the service user, who is in the context of this question a frail elderly person.
This has been especially true in mental health. A number of studies have highlighted the benefits of user involvement. It has been credited for improving the information and accessibility of services [ 5 ].
What are the responsibilities of a professional service user?
Another legal responsibility which the professional service user owes to the user and to the carer is the duty not to discriminate unnecessarily against a person on the grounds of their race, ethnicity, disability, and age to give just a few examples of areas which are protected by law by anti-discrimination legalisation.
Why is user involvement important in mental health?
User involvement has been promoted by the World Health Organisation and several countries have developed legislation strengthening the influence of service users and giving them greater control over the services they receive [ 1 ]- [ 4 ]. This has been especially true in mental health.