How does train delay compensation work?

How does train delay compensation work?

Check your train company’s website to find out if they offer Delay Repay (they might call it ‘delay compensation’. You’re legally entitled to compensation of: 50% of your ticket price if you get to your destination between 30 minutes and an hour late. a full refund if you arrive more than 1 hour late.

How late does a train have to be to claim compensation?

If your delay is between 30-59 minutes, normally compensation is 25% of the full fare, over 60 minutes that goes up to 50%, and if the delay is 120 minutes or more you could get 100% of the return ticket fare back. Season tickets – so tickets for travel over a month or longer – are different again.

What is delay repay?

Delay Repay is a national scheme train companies use to compensate passengers for delays or cancellations. Claims can be made up to 28 days after your journey.

What happens if train is delayed?

Passengers cannot be at mercy of authorities, says top court The Supreme Court has held that the railways will have to cough up and pay passengers compensation for deficiency of service for late running of trains if they cannot establish or prove that the delay occurred due to reasons beyond its control.

How do I claim for a delayed train?

How to claim Delay Repay. You need to apply for compensation online or by post within 28 days of your delayed journey. We’ll respond to your claim within 20 working days, however unless there has been a period of disruption you should hear back from us within 5 days.

How do I claim money back for a delayed train?

Claiming Compensation for Delays Most claims can be made online with an uploaded image of your ticket or by obtaining a form from a staffed station, enclosing the ticket and posting it back to the operator.

How do I complain about a delayed train?

Passengers can lodge their complaints and suggestions on the webpage www.indianrailways.gov.in. One can also download the mobile App from the URL www.coms.indianrailways.gov.in. for registering complaints and sending suggestions. Passengers can also SMS their complaints to the number: 9717630982.

Can I get refund if train is late?

If the train is running late by more than three hours of scheduled departure, no cancellation charge will be levied. Full money will be refunded to passengers holding confirmed, RAC, and wait-listed tickets in such case (subject to the condition that the ticket is surrendered prior to actual departure of train).

How much compensation do you get for delay repayment?

If you’re delayed by: 15-29 minutes you’re entitled to 25% of the cost of a single journey. 30-59 minutes you’re entitled to 50% of the cost of a single journey. 60-119 minutes you’re entitled to 100% of the cost of a single journey.

How do I claim a refund for a delayed train?

How to get Refund if Train Late More than 3 hrs?

1. Train Late More Than 3 hours and Passenger Not Travelled.
2. TDR shall be filed before the actual departure of the train for availing Full Refund.
3. If PRS counter Ticket, Surrender your ticket at journey commencing station & get refund from the counter.

How is delay repay calculated?

If you’re delayed by: 30-59 minutes you’re entitled to 50% of the cost of your single ticket or 25% of the cost your return ticket. 60-119 minutes you’re entitled to 100% of the cost of your single ticket or 50% of the cost of your return ticket. 120+ minutes you’re entitled to 100% of the cost of a return journey.

How much do you get for delay repay?

How to make a delay repay claim East Midlands Railway?

If none of these methods are suitable, or you paid for your ticket in cash and would like to be compensated this way, contact our Customer Service Centre on 03457 125 678 or drop us a line on Twitter at @eastmidrailway. We’re here 24/7. We must receive your Delay Repay claim within 28 days of the date of your delayed journey.

How can I make a claim for a train delay?

If you bought your ticket with a third party retailer, at the station or on the train for example, you can make a claim by clicking the button below. Your claim can be paid by BACS, credit or debit card, Amazon vouchers or PayPal. We must receive your claim within 28 days of the delay.

Are there any trains that do not have delay repay?

For other firms without Delay Repay it depends on their rules – a few only let you claim for 60+ minutes delays if it’s their fault, most are more generous. Firms including Chiltern, Eurostar, Grand Central, Heathrow Express, Hull Trains, London Overground, Merseyrail and TfL Rail aren’t on Delay Repay schemes.

How long does it take to get delay repay from EMR?

Our Delay Repay scheme allows you to claim compensation if your journey with us is delayed by 15 minutes or more, or you miss a booked connection because of a delay on our trains. We must receive your Delay Repay claim within 28 days of the date of your delayed journey.