How do I contact ecobee support?

How do I contact ecobee support?

Need to talk?

1. Contact Us. Send us a message.
2. Toll Free. 1-877-932-6233.
3. International. 1-647-428-2220. Security team. If you’re a security researcher, please use our public PGP key when sending us sensitive information. We take security very seriously and investigate all reported vulnerabilities. Email: [email protected].

How long is the warranty on an ecobee?

3-Year Limited Warranty ecobee warrants that for a period of three (3) years from the date of purchase by the consumer (“Customer”), the ecobee thermostat (the “Product”) shall be free of defects in materials and workmanship under normal use and service.

How do I talk to ecobee?

Voice Commands You Can Use

1. “Alexa, ask Ecobee to set the thermostat to home mode.”
2. “Alexa, ask Ecobee to resume the schedule.” or “”Alexa, ask Ecobee to cancel hold.”
3. “Alexa, ask Ecobee if the heating is enabled.”
4. “Alexa, ask Ecobee if the dehumidifier is running.”
5. “Alexa, ask Ecobee to turn the fan on.”

Is ecobee owned by Amazon?

Amazon is backing Ecobee, a smart thermostat company, just days after buying Ring. Toronto-based Ecobee makes smart thermostats that compete with Nest and Honeywell products.

Why is my Ecobee thermostat not working?

Open the panel on your furnace to expose the control panel where your thermostat wires are connected. Most systems have a purple 3 or an orange 5 amp fuse on the board—check this fuse to ensure that it’s intact. A blown fuse will have to be replaced. Once a blown fuse is replaced, the ecobee should power back on.

Where is the ecobee serial number?

Your ecobee Switch+ serial number is located on the side of the Switch+ and on the bottom of the packaging. Look for the 12-digit number beginning with 6117 located under the barcode – that’s your Switch+ serial number!

Why is my ecobee thermostat not working?

Does ecobee void warranty?

To go the extra mile for your professionally installed ecobee, we offer a 5-year pro warranty—which is an extra 2 years in addition to the 3-year standard retail warranty. During the warranty period, we will repair or replace any defective ecobee thermostats free of charge.

How do I reset my ecobee thermostat?

1 Factory Reset

1. From the Home screen, press Menu.
2. Select Settings.
3. Go to Reset.
4. Choose Reset All Settings then confirm your selection by pressing Yes.
5. Choose the reset option that suits your needs:
6. The ecobee thermostat will be reset to factory defaults.

Is ecobee a Chinese company?

ecobee is a Canadian home automation company that makes smart thermostats, temperature and occupancy sensors, smart light switches, smart cameras, and contact sensors. …

How do I cancel ecobee haven?

If you wish to cancel your ecobee subscription(s): ecobee Haven / ecobee Air Filters: Self serve at https://subscribe.ecobee.com under Account and Billing. SmartBuildings: Self Serve at sb.ecobee.com under Account.

How do I reboot my ecobee?

You can reboot the Smart Si thermostat by pressing the physical hardware reset button, located through an opening in the bottom left corner of the Smart Si thermostat. Rebooting will not alter programming or configuration options.

Is ecobee compatible with other devices?

All ecobee devices are compatible with your Amazon Echo and Dot devices, which means you can control your ecobee device with your Amazon Alexa device. Learn how to enable the ecobee skills on your ecobee device in the next section.

Does ecobee come with a built in sensor?

The Ecobee comes with one wireless sensor, which is powered by a CR2032 coin-cell battery; the company says it should last about 4 years. When the battery runs low, you’ll receive an alert.

What does the ecobee integration do?

The Ecobee SmartThermostat can be integrated with the camera in a number of ways. For starters, the camera has a thermometer built in, so it can be used as a remote sensor for the thermostat. Additionally, when the SmartThermostat enters Away mode, it can send a signal to the camera to activate.

Is the ecobee compatible with zone boards?

ecobee is compatible with most zone board models, however, to ensure all features are supported with your zone board or zone controller, please contact ecobee Support. You do not need to do anything special to setup ecobee with a zone board and you don’t need to setup a zone controller as an accessory on your ecobee. Just follow the guided setup as if you don’t have zone controllers.