How do I escalate a complaint to British Gas?

How do I escalate a complaint to British Gas?

British Gas’s customer service team is on 0333 202 9802. You can also write to Complaints Management Team, PO Box 226, Rotherham, S98 1PB. If this doesn’t resolve the issue, you can escalate the complaint by contacting the Customer Services Director’s team via [email protected].

How do I contact British Gas Business by phone?

Please call us on 0333 202 9844 * as soon as you think you may have trouble paying your bill.

How do I speak to someone at British Gas HomeCare?

Can I speak to someone if I have a question about buying HomeCare? You can call us on 0333 202 9668 on Monday to Friday, 8am to 8pm, or on Saturday, 8am to 2pm. Or you can speak to one of our live chat team. Just click on the ‘Chat’ button in the corner of the screen.

How do I contact the chief executive of British Gas?

British Gas complaints contacts

1. Call Customer Complaints on 0800 107 0184.
2. Email Customer Complaints on [email protected].
3. Visit Customer Complaints.
4. Email Iain Conn (CEO) on [email protected].
5. Tweet British Gas.
6. Tweet British Gas Help.

How do I speak to a manager at British Gas?

Calling British Gas. Call 0333 202 9532 to contact customer service. Calling this number will connect you to a British Gas customer service representative that can direct you to the right department. This is a quick way to speak to a customer service representative over the phone.

Can I sue British Gas?

Customers can sue after British Gas £2k pay out A landmark case could allow consumers left out of pocket by the blunders of utilities giants and other companies to claim compensation. Because the matter was settled out of court and British Gas did not admit liability, no legal precedent has been set.

How do I get in touch with British Gas by email?

To log a complaint, send an email to [email protected], call 0330 440 1624, or send a letter to Ombudsman Services: Energy, PO Box 966, Warrington WA4 9DF.

Is there an 0800 number for British Gas HomeCare?

Call the Gas Emergency Services on 0800 111 999. If it’s not an emergency, please check out our information below.

Do British Gas have a live chat?

You can: Talk to a Live Chat agent. Use Cosmo, our virtual assistant, to help you with queries. Solve common everyday problems on our Tips and Guides.

Who do I complain to about my energy supplier?

Energy Ombudsman
Complain to Ofgem if you can’t resolve an issue with a network operator or a comparison website accredited by the Ofgem Confidence Code. Energy Ombudsman complaints form or call 0330 440 1624.

How do I find my British Gas customer reference number?

Have your Customer Reference Number handy. It’ll be at the top of anything we’ve sent you. Contact our live chat agents to get it added to your account.

Are there different customer service numbers for British Gas?

Depending on the type of query you have, there are different customer service numbers to use to contact British Gas in specific circumstances. There is no single British Gas customer service number that deals with all enquiries.

Where do I go to complain about British Gas?

British Gas bill payment address British Gas, Payment Area 55, Camberley, GU95 1AB British Gas home service complaints Head of Customer Relations, British Gas Services Customer Relations, PO Box 4394, Dunstable, LU6 9LG

How to contact British Gas home care cover?

The customers covered under home care cover can report British Gas breakdown issues at British Gas energy breakdown number free 0800 048 1000. For those who are not covered under British Gas home care cover and facing plumbing issues, they can contact British Gas phone number free 0800 084 1501.

How to contact British Gas hard of hearing?

Contact British Gas via textphone. If you are deaf or hard of hearing, British Gas has a service that allows you to contact them through your textphone. You can reach them by using the number 18001 0800 072 8626.