How do I contact merseytravel?

General – [email protected].
Tunnel Fast Tag – [email protected].
MetroSmart online purchases – [email protected].
General – 0151 330 1000 (7:00am – 8:00pm, Mondays to Fridays 8:00am – 8:00pm, Saturdays, Sundays and Bank Holidays.
Tunnel Fast Tag Enquiries – 0151 330 1004.

Where are merseytravel Centres?

Birkenhead Travel Centre. Birkenhead Bus Station. Claughton Road. Birkenhead. CH41 6RT. 08.30-18.00 Monday to Saturday.
Huyton Travel Centre. Huyton Bus Station. Huyton Hey Road. Huyton. L36 5SB. 08.00-18.30 Monday.
Queen Square Travel Centre. Queen Square Bus Station. Liverpool. L1 1RG. 08.00-18.30 Monday to Saturday.

Is Birkenhead Tunnel still closed?

During the closure of the Queensway (Birkenhead) Mersey Tunnel, the Kingsway (Wallasey) Mersey Tunnel will remain fully open in both directions. The above information is currently correct but closures may be subject to change.

When is the Mersey travel contact centre open?

Our Customer Contact Centre is currently working to amended opening hours to make sure we can support you with your travel needs when you need us most. 7am – 8pm Monday to Friday and 8am – 8pm Saturday, Sunday and Bank Holidays.

What is the phone number for Mersey Ferry?

MetroSmart online purchases – [email protected] General – 0151 330 1000 (7:00am – 8:00pm, Mondays to Fridays 8:00am – 8:00pm, Saturdays, Sundays and Bank Holidays. Closed on Christmas Day) Mersey Ferry Bookings – 0151 330 1003 (7am-8pm Monday – Friday, 8am-8pm Saturday, Sunday and Bank Holidays)

How can I get in touch with Merseyrail?

Other ways to get in touch. Our Customer Relations Team are happy to answer any comments or concerns you have about any aspect of your journey and aim to reply as soon as possible. However if you have an enquiry that needs a quick response, please call us on 0151 555 1111 or contact us via Twitter using @merseyrail.

Can a fast tag be returned to Merseytravel?

The Fast Tag remains the property of Merseytravel and must be returned if you close your account. We will make a charge for a Fast Tag that is blocked, lost or stolen but this will be refunded on recovery of the Fast Tag.