What is the role of reservations?
Reservations leads to reserving of a particular type of room for a particular guest for a given period of time. It also gives the guest the first impression of the hotel. Reservations involve activities which do not take place in front of the guests.
What are the duties and responsibilities of a reservationist?
Position Summary: The Reservationist processes all reservation requests, changes and cancellation received by phone, email or third party request and provides attentive, courteous and efficient customer service at all times.
What are some of the most common skills a reservation agent requires?
The eight most common skills based on Reservations Agent resumes in 2021.
- Customer Service, 15.3%
- Communication, 6.6%
- Data Entry, 6.1%
- Front Office, 5.8%
- Outbound Calls, 5.5%
- Telephone Calls, 5.1%
- Guest Service, 5.0%
- Other Skills, 50.6%
What is a reservation sales agent?
Reservations Sales Agents are front line professionals who facilitate the promotion, sales and booking of a company’s products and services. They are employed by travel agencies, tour and transportation companies, hotel chains and vehicle rental agencies.
How much do reservation agents make?
Reservations Agent Salaries
| Job Title | Salary |
|---|---|
| Enterprise Reservations Agent salaries – 19 salaries reported | $15/hr |
| US Airways Reservations Agent salaries – 18 salaries reported | $12/hr |
| U-Haul Reservations Agent salaries – 16 salaries reported | $14/hr |
| Destination Hotels Reservations Agent salaries – 13 salaries reported | $30,821/yr |
What is a hospitality reservation agent?
Hotel reservation agents are responsible for keeping accurate records about customer bookings, payments, and any additional information that hotel staff might need when interacting with a guest. They might also use records to follow up with previous customers to encourage them to book another stay at the hotel.
What are two important parts of a reservation agents job?
Hotel Reservation Agent Duties and Responsibilities
- Make Reservations. The main responsibility of a hotel reservation agent is to help customers with planning and booking reservations for a hotel.
- Provide Customer Service.
- Sell Additional Services and Upgrades.
- Give Directions and Advice.
- Maintain Records.
Why do you want to be a reservation agent?
You have excellent listening skills, are good around computers and reservation systems, and strive to deliver a great customer service every time. You rarely make mistakes, can manage your time well, and thrive in clerical work. Everything considered, it seems like a perfect match to you.
What is a reservation sales specialist?
Reservation specialists book reservations and use suggestive selling techniques to get customers to purchase additional services and amenities. Reservation specialists often work independently and spend most of their day speaking with customers over the phone.
Is reservation agent a good job?
The ability to be patient and work through problems with a wide range of people is an attribute that often proves useful while on the job. Hotel reservation agents usually work a full-time or part-time schedule, which makes this job a good one for students or people just looking for extra money.
What is a reservation agent?
A reservations agent assists customers in booking reservations for venues, tours, resorts, travel, restaurants or events. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services.
Why do you want to be a reservations agent?
What are the duties of a reservation manager?
One of the duties of a reservations manager is supervising associates who handle the booking of hotel rooms, conference centers, or restaurants, to name a few. He might also coordinate with travel providers to offer discounted rates or other incentives.
What is the job description of a reservation specialist?
Reservation specialists primarily report to the front desk manager and work in office environments, rarely traveling outside the business property to perform their regular job duties. Reservation specialists often work independently and spend most of their day speaking with customers over the phone.
What is an airline reservation agent?
Job Description for Airline Reservation Agent. Airline reservation agents are the voices of the airlines, and offer top-rate customer service and assist customers in making their travel arrangements. These reservation agents must take numerous calls each day and help the person make their arrangements quickly and efficiently,…
A reservation agent works with customers of hotels and various types of transportation by answering questions, assisting customers in making choices about their travel and then booking reservations for rooms or travel tickets. Depending on the type of business of the reservation agent works for,…