What is Cisco Flex for contact center?
Cisco Collaboration Flex Plan Contact Center is a single subscription that gives you access to Cisco contact center products and services with the flexibility to migrate from one deployment model to another. This subscription is available for the Concurrent Agent buying model.
What is UCCX Csq?
UCCX Contact Service Queue (CSQ) – Would like to ring all agents that are in Ready? UCCX, v10.6.1. We have a request to create a csq that when called will ring on every agent in Ready.
What is Cisco Unified CCX Administration?
The Unified CCX provides a multimedia (voice, data, and web) IP-enabled customer-care application environment, using VoIP technology that allows your Cisco Unified Communications network to share resources with your data network.
What is UCCX used for?
Cisco UCCX is a contact center application for handling customer calls, chat and email enquiries. It is created by a company called Spanlink which is now called Calabrio and acquired by Cisco. It is for small to medium-size call centers and supports around 400 agents.
What is the difference between Ucce and UCCX?
What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
What is Cisco Flex Plan?
The Cisco® Collaboration Flex Plan entitles people to use Cisco’s industry-leading collaboration tools with one simple subscription-based offer. It helps with transitions to the cloud, and investment protection, by including cloud, premises, hosted and hybrid deployments, with the flexibility to use them all.
How does Cisco Flex licensing work?
Cisco’s new Flex licensing is a subscription model for calling, meetings and contact center workloads. You can keep your licensing as it is. If you need new licensing after the January 23, 2021, date, those new licenses will be purchased as a subscription and you’ll then be operating in a blended license model.
What is RMCM in UCCX?
2. RMCM user: This user is used to monitor agent states by uccx so as to inform cucm of what to do with this user. All agent phones must be associated with this user.
What is Contact service queue in UCCX?
The Contact Service Queue (CSQ) controls incoming calls by determining where an incoming call should be placed in the queue and to which agent the call is sent. After you assign an agent to a resource group and assign skills, you need to configure the CSQs. Skills within the CSQ can be ordered.
How do I log into UCCX?
In the web browser address bar, type https://nsas-pccx-01.doit.wisc.edu:8445/desktop/ or use the shortcut on your desktop to access Finesse. The Login screen shown below appears. Enter your username (NetID), NetID password, and the ACD extension; click OK. The username is case sensitive.
What is Cucm and UCCX?
Cisco UC (Unified Communication) family has many members – CUCM (CallManager), Unity, UCCX (IPCC Express), CER, CUPS, etc. UCCX (Unified Contact Center Express) is also known as IPCC Express or CRS (Customer Response System). Since from version 8.5, UCCX was migrated to Linux platform (just like CUCM).