How do I disable agent view on ViciDial?
The easiest way to effectively disable that is to create an empty User Group, and then select that User Group as the only selected one in the other user groups in the “Agent Status Viewable Groups” section.
What is ViciDial used for?
VICIdial is an open-source, cloud-based contact center solution suitable for small to large call centers in a variety of industries. Key features include inbound and outbound calls, call routing, email integration, online chat and call recording.
How do I increase call flow in Vicidial?
If you go to Admin – Servers and then click on your server. This brings up a number of settings for your server. I suspect you will find 22 which if memory serves is vicidial default in the Max Vicidial Trunks section. Increase this and you should be good to go, assuming your carrier will allow more concurrent calls.
Is ViciDial a VoIP?
VICIDIAL Dialer – VoIP-Info.
Who owns ViciDial?
The chief growth driver and solution developer behind its success is Founder and CEO, Matt Florell. Matt created VICIdial in 2003 with a group of independent professional consultants.
How can I speed up my Vicidial?
How many languages are there in vicidial agent screen?
The agent screen is available in 16 different languages, with options to easily create your own custom translations as well. We have clients running VICIdial at call centers from 5 to 500 agents, handling over a million Read the Rest…
How many agents do you need to run vicidial?
We have clients running VICIdial at call centers from 5 to 500 agents, handling over a million Read the Rest… Let your agents handle inbound and outbound phone calls as well as inbound email and customer website chat all together in the same web-based agent interface.
How does vicidial work as an ACD for remote agents?
VICIDIAL can function as an ACD for inbound calls or for Closer calls coming from VICIDIAL outbound fronters and even allows for remote agents logging in from remote locations as well as remote agents that may only have a phone.
Is the vicidial open source contact center suite maintained?
The VICIDIAL project is maintained by the VICIDIAL Group. VICIDIAL is a software suite that is designed to interact with the Asterisk Open-Source PBX Phone system to act as a complete inbound/outbound contact center suite with inbound email support as well.