How do I complain to AliExpress?

How do I complain to AliExpress?

There is a “Report item” button in the Overview section of the product under the product picture. Click it to get to the complaint page. Then click “Send report” and fill in the form. Describe your complaint in detail and attach the evidence (screenshots or photos).

Can you trust AliExpress?

Aliexpress is safe because they have a program called Buyer Protection. They guarantee that if your product doesn’t arrive on-time as described you can get a full refund. There is nothing you, as the buyer, need to do to have buyer protection. Whenever you buy something on the platform you’re protected.

How do I contact AliExpress about a refund?

How To Make a Refund Claim on Your AliExpress Account

1. Log in to your AliExpress Account.
2. Click on Orders and find the order you want to get a refund for.
3. Hit Open Dispute.
4. Fill in the information about the order.
5. Add pictures/videos/messages to support your claim.
6. Click on Submit.

How do I report copyright infringement on AliExpress?

So read through our quick guide, follow the steps and you’ll be rid of those knock-offs in no time.

1. Step 1: Register with Alibaba. Follow this link to Alibaba Group’s registration page.
2. Step 2: Submit your Intellectual Property to their registry.
3. Step 3: Submit a complaint.
4. Step 4: While you’re waiting.

Can you contact AliExpress?

You can contact AliExpress by emailing them, starting a chat with a live agent on their website or by leaving them a message on one of the social media platforms. Alternatively, you can use their knowledge base if you prefer self-service support.

How do I escalate an AliExpress dispute?

How to Escalate the Dispute on AliExpress if there is no “Escalate” Button

1. The “Escalate” Button on AliExpress. After opening the dispute, wait for the seller’s reaction (they have 5 days to respond).
2. When the Dispute Is Escalated. After escalation, your dispute gets the “Under Review” status.
3. Negotiation with the Seller.

How do I win a dispute on AliExpress?

Our tips will help you to win the dispute on AliExpress.

1. Always take the screenshots of the product description.
2. Carefully read the description of the product.
3. Check the rating of the seller and the store’s reviews.
4. Film the process of unboxing.
5. Carefully fill in the application for opening the dispute.
6. Be determined.

How do I report infringement on Alibaba?

1. Step 1: Gather documentation. It can be alarming and frustrating to find a fake product on Alibaba.
2. Step 2: Register with Alibaba’s IP Protection Platform.
3. Step 3: Register the IPR with the Protection Platform.
4. Step 4: Submit a complaint.

Are AliExpress products copyrighted?

Question 3: Can I Sell Aliexpress Products that are Trademarked? No, you can’t sell items that are trademarked.

How do I appeal a dispute on AliExpress?

The first one is to go to the My Orders section of your AliExpress account, choose the product in question and press the Open Dispute button. The second one is to scroll the AliExpress website to the very bottom and follow the Disputes and Reports link.