What does an attendant console do?
Imagicle Attendant Console is the operator console solution that simplifies and improves the handling of incoming and outgoing calls for all operators. With an easy to use interface, it allows you to perform any action in a click, saving you significant working time thus increasing your productivity.
What is UCCX?
Cisco UCCX is a contact center application for handling customer calls, chat and email enquiries. It is created by a company called Spanlink which is now called Calabrio and acquired by Cisco. It is for small to medium-size call centers and supports around 400 agents.
What is Cisco Imagicle?
Imagicle Phone Lock is the software solution that lets you lock company phones directly from the phone, via web interface and directly from Cisco Jabber. Security, privacy and savings are guaranteed thanks to an intuitive and irreplaceable service.
How do I add IVR to Cucm?
- Configure Conference Now. In order to configure Conference Now, navigate to Call Routing > Conference Now.
- Configure IVR. Navigate to Media Resources > Interactive Voice Response.
- Configure Feature Group Template. Navigate to User Management > User/Phone Add > Feature Group Template.
- Configure End User.
What is enghouse arc?
Arc Solutions is now Enghouse Interactive Arc Solutions was acquired by Enghouse Interactive a leading customer contact software development company and continues to produces unified communications applications exclusively for enterprises that are utilising Cisco technology for their communications.
What is the difference between Ucce and UCCX?
What is the difference between UCCE and UCCX? UCCX is the small-size call center platform that supports up to 400 agents. UCCE has more comprehensive features and targets sophisticated operations and large agent numbers.
What is CCX call center?
Is Imagicle call recording available on Cisco CCW?
Our UC Suite is ready to streamline your operations on your preferred Cisco Calling platform, on any device….Applications and licensing.
| Imagicle software subscription | 6 tiers | |
|---|---|---|
| from | to | |
| Imagicle Call Recording per channel (incoming/outgoing calls) unlimited users | 2 | 500+ |
What is Cisco Auto Attendant?
Cisco Unified Communications Manager Auto-Attendant, a simple automated attendant, allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller, but you cannot customize how the software interacts with the customer.
What is ARC console?
Arc Pro is an advanced attendant operator console, designed exclusively for Cisco Unified Communications. As the leading operator console solution for Cisco, it is used by thousands of organisations around the world to provide their customers with exceptional customer service through professional call handling.
What is Cisco TSP?
The Cisco TAPI Service Provider (TSP) is a TAPI driver that is installed on the Windows server that allows communication of line events between MiaRec software and the Cisco UCM.
How do I set up auto attendant?
To set up an auto attendant, in the Teams admin center, expand Voice, select Auto attendants, and then select Add.
How does auto attendant work?
An auto attendant is a menu system that uses voice prompts to help callers navigate to the correct department. The automated attendant picks up the slack so that calls are directed to the right people or are at least sent to the company voicemail.
Enghouse Interactive provides solutions that improve person to person communications across the enterprise that: – Improve efficiency: Customer and internal interactions handled and resolved faster. – Maximize revenues: Better communication – loyal customers and more efficient staff.
How do I install TSP?
Install/Upgrade Cisco TSP Software
- On the CUCM server, select Application > Plugins.
- Leave Plugin Name blank and click Find.
- Click Cisco Telephony Service Provider (TSP) to download. (Choose 32 or 64 bit as appropriate).
- Copy/Move Cisco TSP download file to the server where the Syn-Apps software will be installed.
What is Imagicle application suite?
Imagicle is one of the few dozens Cisco Preferred Solutions Partners. Our UC Suite is ready to streamline your operations on your preferred Cisco Calling platform, on any device. Try it now.