How do I contact Kenya Power Customer Care?

How do I contact Kenya Power Customer Care?

Engage with us

1. National Contact Centre. 97771 or 0703 070 707 | 0732 170 170.
2. USSD & Telephone Number. Dial *977# or +254 203201000.
3. Email Us. [email protected].

Why is my prepaid meter not connecting?

An incident where your prepaid meter is showing a blank screen happens when their is a disconnect between your meter token gadget and the sub power transmitter adapter connected to it. Loose wires is a major cause for this problem.

Why is my token not working?

If you see a red blinking light, or when there is no light, this means the Token is not working. You need to replace your Token if it is lost, faulty, damaged, or when the battery is low. Please bring in your faulty/damaged Token and original ID with barcode for replacement.

How can I check my KPLC prepaid meter registration?

Example, if your KPLC account number is 123344-02, just type 123344.3. Then send the message to shortcode 95551. 4. In a matter of seconds, you will receive automatic feedback with all your account details.

How do I contact VendIT?

VendIT✓ customer care service number is +254709711000. You can also contact VendIt through direct message on Facebook or Twitter at VenditKenya.

How can I follow up my KPLC reference number?

When making their applications, customers will be required to submit land/property ownership documents, ID cards and PIN certificates through the portal. Once they apply, customers will get a reference number instantaneously that they can use to proactively query and track their application status via USSD code *977#.

What do I do if my prepaid meter is not working?

Start resolving error 30 on your prepaid meter by switching off your meter and your mains switch. Keep your meter off for a few minutes. Now turn the meter on and retry feeding in your tokens. If you keep getting error 30, then it is time to lay your hands off the meter and contact a technician from your municipality.

What is KPLC customer care number?

97771
Please call our Contact Centre hotline numbers 97771 or 0703070707 or 0732170170 for service-related enquiries.

Why is my KPLC token not connecting?

How To Fix KPLC CIU Connection Failed Error. Solution 1: Ensure that the meter (CIU) is plugged in the socket and the socket is switched on. Please note that the socket should be powered. Solution 2: Unplug the CIU and try connecting it at a neighbor who is closest to the meter box.

How do I check my prepaid meter balance?

Check meter number: To know your meter number, press 65 then the blue button, the meter number is the 11 digit numbers that displays on the screen. Balance: To check balance, press “07” on the keypad and then press the blue button. The available balance will be displayed in this format.

How can I get KPLC tokens fast?

How to buy KPLC tokens quickly through 501200 (VendIT)

1. Go to M-PESA menu and select Lipa na M-PESA > Paybill.
2. Enter business number 501200.
3. Enter your 11 digit prepaid meter number as the account number.
4. Enter the amount you wish to purchase. (above Kshs.
5. Enter your M-PESA PIN and press OK.

How to contact KPLC customer care in Kenya?

KPLC Customer Care Contacts | Kenya Power Customer Care Contacts KPLC Customer Care Contacts: 95551, 0703070707, 0732170170, 020-3201680,+254203287000,+254203287000, 0711 031 000Or send an email to [email protected]

How to pay for a KPLC prepaid meter?

The Pay bill number for KPLC prepaid meters is 888880. Next, Key in your full KPLC prepaid meter number. … Next, the amount to pay should be between 100 Kshs and 35,000 Kshs. This is the procedure to follow to use your mobile phone and KPLC pays bill number to pay KPLC bill.

How to stop a wrong transaction with KPLC?

To stop a wrong transaction, Enter “ 1 ” and press Send within 20 seconds. Pressing “ Cancel ” will complete the transaction. You will receive a confirmation SMS from M-PESA. KPLC will then generate prepaid token valid for your meter and send via SMS. 1. Select Eazzy Pay from your Equitel menu

How to contact Kenya Power and lighting company?

Visit the Kenya Power and Lighting Company (KPLC) websitethrough the link. Kenya Power and Lighting Company (KPLC)Facebook Contacts You can reach them though their Facebook page by following this link. KPLC Customer Care Contacts Another way of contacting  KPLC customer care is by sending a tweet through their twitter handle @KenyaPower_Care