How do I chat with Optus?
- Open My Optus app.
- Log in using your My Account details. If you’re not registered yet, select Register in the app.
- Go to Help on the bottom menu.
- Select Message Us.
- Start your conversation with our Digital Assistant.
How do I talk to a real person at Optus?
What can we help you with?
- 1300 417 220. Mon – Fri: 8am – 9pm. Sat: 9am – 7pm. Sun: 9am – 6pm.
- 133 937. Mon – Fri: 8am – 8pm. Sat: 9am – 5pm.
- 133 937. 8am – 8pm, 7 days a week.
- 1300 555 241. Mon – Fri: 8am – 7pm (AEST) Sat: 9am – 5pm (AEST)
Can I email Optus?
Unfortunately, we don’t take enquiries via email. For the best experience, we suggest messaging us through the My Optus app . If you don’t have the app, simply head to the app store to download the My Optus app. For those who prefer, you can also message us on My Account.
How do I contact Optus NBN?
Call 1300 652 080 to speak with an Optus nbn expert.
Is Optus live chat safe?
If you are using the link below the live chat is clearly identified as an Optus domain with enhanced security in the form of an ssl certificate.
Why is Optus chat not working?
If your issue is with the support chat on the website. Please take a second to clear your browsers cache/cookies for Optus.com.au. Do not close the chat window, or let your computer/device to go to sleep/lock. If this does not resolve your issues, you can call Optus on 133 937.
How do I call Optus?
Transform the way you service customers Ask us how on 1800 555 937.
How do I contact Optus complaints?
If your complaint is of this nature, please call us on 133 937. If you feel your complaint is urgent and requires priority for any other reason, please speak with a Customer Service representative who will do their utmost to assist.
How do I contact Optus when my phone is disconnected?
Re: My phone is disconnected Hi @Plat2018, for urgent enquiries with reconnecting a number, it would be best to chat with us in real time using the link provided above by @Yeldarb or by getting in touch with us on 133 937. You can also chat with us in the My Optus App.
How do I talk to someone at nbn?
If you have any questions or concerns about your privacy or personal information that nbn may hold, you can contact us by calling 1800 687 626 or emailing [email protected]. nbn uses service providers to carry out our work.
How do I speak to someone at nbn?
Internet relay users by internet-relay go to nrschat.nrscall.gov.au and enter 1800 687 626, and • Translating and Interpreting Service (TIS National) on 131 450 and ask for the nbn Contact Centre on 1800 687 626.
What is Optus email address?
The email address is just your username @OPTUSNET.com.au. If you need the password reset please contact our Tech Support team via LiveChat. See, our Optus Webmail FAQ’s for more info.
Where can I use my Optus live chat?
While Optus Live Chat is available on the Optus website, current Optus customers can log into the My Optus app to use the Optus messaging service to retain their conversations, get notified when an Optus agent responds, and check back in at any time.
What can I do with my Optus account?
Check out the My Optus app to monitor your usage, check and pay your bills, message us for 24/7 support and more. Manage all your services easily with My Account. View your bills, check your usage, update your settings and so much more. Need more help? Choose a topic below for more articles.
Where can I find the Optus technical support number?
Optus technical support contact number For residential tech support with mobile phones, NBN, and home phone issues contact 131 344, which is available 24/7, 365 days out of the year. TV tech support can be reached by the Optus general support number 133 397.
Where can I make a complaint to Optus?
If you want to submit a complaint to Optus over the phone, they have two phone numbers you can call, depending on the service or product you have an issue with. Below you can find the phone numbers for the Optus complaints team, and which number you should call for which service.