What is the definition of sales support?
“Sales support refers to a variety of functions that help your sales representatives focus on actually selling and closing deals. These functions differ per company, industry and sales team. In basic terms, sales support consists of the materials, tools, and support that help reps close deals.
What is meant by an after sales service?
After sales service refers to the treatment of customers in the aftermath of a sale. For example, after being sold a bike, after sales service may involve free bike maintenance for a number of weeks. It also influences the long-term reputation of the firm and can influence future sales.
What is post sales approach?
Post- Sale basically means after-sales. Post sales behavior of consumer involves all the activities and the experiences that follow after the sales. Product use/consumption from the consumer is followed by the evaluation of product.
Why is post sales service important?
After sales service plays an important role in customer satisfaction and customer retention. It generates loyal customers and increase a brand value. After sales service plays a pivotal role in strengthening the bond between the organization and customers.
What do sales support do?
A Sales Support Specialist assists clients through each step of the sales process, helping them resolve any concerns or questions they may have while processing, tracking and shipping orders efficiently. They also identify and create lists of potential clients while maintaining databases of sales.
What does sales support include?
Duties and responsibilities in a Sales Support job Processing new sales leads. Managing the correspondence between the sales team and their clients. Monitoring customer accounts. Providing data and reports to help the sales team.
What is after sale support?
After-sales support, sometimes called after-sales service, is any service provided after a customer has purchased a product. Typically, examples of after-sales service include support regarding warranty service, training, or repair and upgrades.
What is post sale relationship?
As such, the most valuable time to build relationships with your customers is post-sale. Think about it: A current customer has already said yes. They already trust you. They trusted you enough to buy, anyway.
What is presale and post sale services?
Presales people help in answering the queries or technical questions and also have the ability to demonstrate products. If they can show a prospect of how the product will help them, then this helps in making the sale with ease. Post-sales are also important especially for customer support, retention and good service.
What is augmented level?
The AUGMENTED product is the non-physical part of the product. It usually consists of lots of added value, for which you may or may not pay a premium. So when you buy a car, part of the augmented product would be the warranty, the customer service support offered by the car’s manufacturer and any after-sales service.
What does it mean to have after sales support?
After-Sales Support. Definition – What does After-Sales Support mean? After-sales support is a service that is provided after merchandise or services have been sold. Most after-sales support involves a guarantee, warranty, upgrade or repair service.
What do you mean by post sales process?
More Post-sales is a collection of processes that occur after closing a sale with a customer. These include sales, marketing and operational processes that deliver your obligations to the customer and build upon the customer relationship. The following are common elements of the post-sales process.
Why do you need a post sales team?
This can be defined as the practice which comes into effect once the product is sold. Customer always seeks assistance to get the best out results out of product he invested it. For this they will need to reach a post-sales team who will then associate, help and retain these customers for repeated sales.
What’s the job description for a sales support associate?
In a sales support associate position, it is also your job to help customers and make sales. Sales support Associate’s need to have excellent data entry skills. You’ll spend a lot of time on clerical tasks such as processing sales orders and answering inbound calls.