What is a good Net Promoter Score NPS?

What is a good Net Promoter Score NPS?

Any NPS score above 0 is “good”. It means that your audience is more loyal than not. Anything above 20 is considered “favourable”. Bain & Co, the source of the NPS system, suggests that above 50 is excellent, and above 80 is world class.

What is my company’s Net Promoter Score?

To calculate your Net Promoter Score, subtract the percentage of Detractors from the percentage of Promoters. It is that simple. So, if 50% of respondents were Promoters and 10% were Detractors, your Net Promoter is a score of 40.

Is a Net Promoter Score of 72 good?

By most standards, an NPS ranging between 0 – 30 is considered pretty good — this means you have more customers who identify as promoters as opposed to detractors. Once you go above this range — that 30 and above NPS territory — well, that’s rarefied air.

Is 37 a good NPS score?

Technically, any score above zero can be considered a “good” score, since that implies that you have more promoters than detractors. 50 and above is excellent, and 70 and above is the best of the best, although achieving either of these is both outstanding and rare.

Is 50 a good NPS?

In an absolute sense, an NPS score over 50 is considered above average. If you are looking to benchmark your score with competitors through the relative method, an above-average NPS score can range anywhere from 0 – 40+ depending on the industry.

What is a good NPS score UK?

A score between 0 and 30 is a good range to be in, however, there is still room for progress. If your NPS is higher than 30 that would indicate that your company is doing great and has far more happy customers than unhappy ones.

What is a good NPS Bain?

Bain & Co define any NPS score above 0 as “good”, on the basis that the customer base is more loyal than not. Anything above 20 is considered “favourable”, above 50 is “excellent”, and above 80 is “world-class”.

What is a good NPS employee?

That may sound low, but keep in mind that eNPS is the measure of the percentage of promoters minus detractors, and that an NPS between zero and 30 is considered good. An NPS higher than 30 indicates the company is doing great, and has far more happy customers than dissatisfied ones.

What does an NPS of 50 mean?

excellent
General NPS benchmark Given the NPS range of -100 to +100, a positive score or NPS above 0 is considered “good,” +50 is considered “excellent,” and above 70 is considered “world-class.” Based on global NPS standards, any score above 0 is “good.” This means the majority of your customer base is more loyal.