How do you inspire great customer service?

How do you inspire great customer service?

1. 10 Tips for Keeping Your Customer Service Team Motivated.
2. Understand what motivates each team member.
3. Provide opportunities for growth.
4. Encourage friendly competition.
5. Get in on the action.
6. Host regular refreshers and training sessions.
7. Brighten up the workspace.
8. Encourage creativity.

What are the main keys to good customer service?

There are four key principles of good customer service: It’s personalized, competent, convenient, and proactive. These factors have the biggest influence on the customer experience.

What is excellence in customer service?

By definition, service excellence refers to the ability of service providers to consistently meet and occasionally even exceed customers’ expectations. At the same time, 72% of customers would share a good experience with 6 or more people.

How do you fix a poor customer experience?

Listen to the customer and show genuine empathy.

1. Assess the situation.
2. Ask for the customer’s needs and preferences.
3. Offer a solution and give options whenever possible.
4. Deliver the solution.
5. Follow up with the customer.
6. Address the issue within the company.

What is the golden rule in customer service?

In spite of all the noise and hype involving customer service these days, it truly boils down to one simple, age-old truth, often referred to as the Golden Rule: “Treat others as you would want to be treated.” If you must put the customer on hold, always ask their permission first and explain the reason for doing so.

Are there any good customer service videos out there?

There are plenty of great customer service videos out there. It’s a recurring topic for Hollywood comedies and sitcoms, with relatable scenes that have plenty of educational value for service reps. But there’s also a wide range of training videos, as well as experts and leaders sharing their views.

What does Jan Gunnarsson say about customer service?

In this TEDx talk, Jan Gunnarsson relays his perspective on customer service and leadership, based on his years of experience in the hospitality industry. He brings in an interesting point that customer service is not about marketing strategies, but about the attitude customer service reps bring to the table.

What do you mean by wow moment in customer service?

The term ‘WOW moment’ in customer service is nothing new. These moments of extraordinary service making an impression on customers and an even longer impression for companies. The good news is that wowing customers is fairly easy to achieve when you take advantage of opportunities that focus on mini-momentous moments.