Is Australia Post responsible for lost parcels?
loss or damage of postal items Compensation may be payable by Australia Post if postal items are lost or damaged. For items other than those sent by registered post or cash on delivery, the maximum compensation payable under Australia Post’s terms and conditions is $50.
How much money has Australia Post lost?
Worldwide, postal operators reliant on letters have been experiencing heavy losses. In 2019 the letter side of Australia Post lost $192 million. As it notes on its website, “the amount of postage you are charged to send a letter is substantially less than what it costs us to deliver it”.
What happens if a courier loses my parcel?
When a parcel goes missing, it’s logical to think the courier company is liable. However, it’s actually the retailer who is responsible for compensating you. While it’s a good idea to contact the courier first, if the parcel is truly lost, you’ll need to take it up with the retailer.
Why is Australia Post so slow now?
Key points: More Australians are shopping online during the coronavirus pandemic, with online department store purchases up 473 per cent. Australia Post chief executive Christine Holgate said lengthy delays were due to the grounding of much of the air freight network.
Who is responsible for lost post?
The short answer is: The seller, which means you, the business owner. Obviously, if you printed the wrong address on the shipping label, didn’t include a return address, or poorly packaged the item, it’s 100% on you to compensate the customer with a new shipment or a refund.
Where do lost parcels go?
Regardless of the cause, parcels that go missing are often simply stored in the last depot that they have passed through.
Is Australia Post funded by government?
Australia Post is wholly owned by the Australian Government represented by two Shareholder Ministers, the Minister for Finance and the Minister for Communications, Urban Infrastructure, Cities and the Arts.
Where do Australia Post profits go?
Australia Post is self-funding and uses its assets and resources to generate profits, which can be reinvested in the business or returned as dividends to its sole shareholder, the Australian Government.
Who is responsible for items lost in post?
Who is responsible for a lost package Australia?
Responsibility for following up a lost mail item/parcel and entitlement to possible compensation, rests with the sender. Sometimes, after a ‘missed delivery’ a postal operator will leave a notification card. If the item is not found, the postal operator considers it a lost item.
Will Australia Post remain open?
With the current lockdowns in several parts of Australia, we wanted to reach out to assure you that our Post Offices will remain open and we will continue to process and deliver letters and parcels to all Australians.