Why is my Vonage not working?
An internet outage, a firmware upgrade, a power outage, a power surge or a change in the network configuration can cause a disruption in your Vonage service. If you experience a loss of service, try to restart your network first.
What do I do with my old Vonage box?
What do I do with old box? You don’t have to do anything with your old box. Some electronic stores have recycling boxes for old equipment (computers, phones, etc) which you can use. You do not have to return the broken device to Vonage.
How do I contact Vonage Customer Service?
Existing Vonage for home customer looking for support? Call 1-732-944-0000.
Does Vonage work with fiber optic?
AT Uverse is a technology using fiber-optic cabling to provide fast Internet connection. This increased Internet speed will allow a fast, consistent signal when using your Vonage Voice over Internet Protocol (VoIP) service.
How do I speak to a live person at Vonage?
You must contact Vonage by phone at 1-732-944-0000.
Why is the power not getting to my Vonage box?
Power is not getting to your Vonage Box. Power adapter is incorrectly plugged in. Check that the power adapter is plugged properly into the AC socket and into the Vonage Box. Incorrect power adapter is plugged in. Vonage recommends using the power adapter that came with your Vonage Box.
How do I connect my Vonage box to my phone?
Connect the Vonage Box power supply to the orange Power port and connect the plug end into a power source. Wait for the Telephone LED on the top of the Vonage Box to turn blue. The LED blinks slowly if you have voicemail messages. Connect your phone cord to the green Phone 1 port on the Vonage Box phone adapter.
How to restart your Vonage adapter and network devices?
Disconnect the power cord AND the telephone cord from the back of your Vonage adapter. Reconnect the power to the Vonage adapter and let it restart. Reconnect the telephone cord to the Vonage adapter and check for a dial tone. Did this article answer your question?
How do I Turn on the Vonage light?
Unplug the power cords from the back of both the Vonage Box and your cable/DSL modem. After about 30 seconds, plug the power cord back into the cable/DSL modem. Allow enough time for your modem to complete its start-up process. Most modems have a light that should be lit solid when start-up is complete.