What is Auto Attendant in Cisco?

What is Auto Attendant in Cisco?

Auto-Attendant allows callers to locate people in your organization without talking to a receptionist. You can customize the prompts that are played for the caller. Auto-Attendant works with Unified CommunicationsManager to receive calls on specific telephone extensions.

How do you create an IVR in Cucm?

1. Configure Conference Now. In order to configure Conference Now, navigate to Call Routing > Conference Now.
2. Configure IVR. Navigate to Media Resources > Interactive Voice Response.
3. Configure Feature Group Template. Navigate to User Management > User/Phone Add > Feature Group Template.
4. Configure End User.

What is IVR in Cucm?

The Interactive Voice Response (IVR) device enables Cisco Unified Communications Manager to play prerecorded feature announcements (. wav files) to devices such as Cisco Unified IP Phones and Gateways. An IVR supports 48 simultaneous callers by default.

What is Cisco Meet Me conferencing?

Meet-Me Conferencing Overview Users can use Meet-Me Conferencing to set up or join conferences. A user that sets up a conference is called the conference controller. A user that joins a conference is called a participant.

How do I set up auto attendant on my phone?

5 Steps to Setting up an Auto Attendant

1. Choose a Phone Number. First step is to determine which phone number you want to be routed through your auto attendant.
2. Record a Greeting.
3. Create Menu Options.
4. Add Call Routing Rules.
5. Choose Phones.

What type of account is needed to set up an auto attendant in teams?

Resource accounts All auto attendants must have an associated resource account. First-level auto attendants will need at least one resource account that has an associated service number. If you wish, you can assign several resource accounts to an auto attendant, each with a separate service number.

What is an auto-attendant in Cisco Unified connection?

Within Cisco Unity Connection, an Auto-Attendant is a customized application tree structure that is built by creating and linking multiple Call Handlers together. The Auto-Attendant is defined by entry and exit points, and intermediate routing decisions based upon the callers DTMF input choices.

How to configure auto attendant access telephone number?

To configure the auto-attendant access telephone number, see “Configuring SIP Triggers for the Applications” on page 63 or “Configuring JTAPI Triggers for the Applications (Cisco Unified CallManager Only)” on page 67. The commands are used in both EXEC and configuration modes.

How to customize the default auto attendant prompt?

To customize the default welcome prompt, see “Customizing the Default Auto-Attendant Welcome Prompt”. After you configure the auto-attendant application, you must configure the system must to start the auto-attendant application when a specific signal, or trigger, is invoked.

How to configure SIP and JTAPI auto attendants?

The trigger is a telephone number and can be configure for either the SIP or JTAPI subsystems. When a caller dials a specified telephone number, the SIP or JTAPI subsystem starts the auto-attendant application. To configure SIP and JTAPI triggers for the auto-attendant application, see “Managing Triggers” on page 63.