How do I get in touch with PokerStars?
Go to the ‘Help’ section of our website. If Stella is available, you’ll see a green bubble icon in the bottom right-hand corner of your screen. Click that button to start a chat. If you still want to contact the support team directly, write “I want to contact support,” and Stella will help you reach us.
Does PokerStars have live support?
The live chat option is available when you are logged in to the platform on one of the operating system such as website, desktop or mobile. Go to accounts and then help page. You will have to select a topic you want to talk about, and an adviser of the support team will start a chat with you.
How do I recover my PokerStars account?
If you forget your username, follow these steps to recover it:
- Select the ‘Login’ button in our software or on the website.
- Select ‘Forgot password?’
- Enter the registered email address.
- Hit ‘Send’.
- If you’ve submitted a valid email address, we’ll send you a reminder of your username.
How do I complain to PokerStars?
If, however, you have a complaint, you can lodge it in the following way: Step 1: Contact us via our software, mobile app, or website and provide as many details as you can. Our customer service team will do their best to respond to you within 24 hours, acknowledging receipt of your complaint.
Can you phone PokerStars?
Now you can play poker on the move with the PokerStars Mobile Poker App – directly on your iPhone®, iPad® or Android™ device!
Why has my Stars account been frozen?
Depending on the exact circumstances, your account may be frozen for anywhere up to 3 months, depending on how overloaded the Pokerstars security department is. Pokerstars Security is more likely to investigate an account after large wins.
Why is PokerStars not working?
Restart your computer and turn any network equipment connected off and on again. Network equipment can include devices like your modem, router, access points, etc. Next, make sure your internet connection is working, then reopen our software. If the issue remains, try configuring your security software.
How do I change my email on PokerStars?
Changing your email address
- Go to ‘Settings’
- Select ‘Account Details’
- Choose ‘Email’
- Enter your new email address.
- Confirm with ‘APPLY’
How do I verify my PokerStars account?
Send us a copy of a valid government-issued photo ID and a utility bill issued within the last three months. You can upload your documents through our software by going to: Help → Contact Us. Category: Account Security and Verification.
How long does it take to unfreeze PokerStars account?
Some tips and answers to frequently anxiety-causing questions: Depending on the exact circumstances, your account may be frozen for anywhere up to 3 months, depending on how overloaded the Pokerstars security department is. Generally, though we’ve seen most situations get resolved one way or another within a few weeks.
How do I get a call back from PokerStars?
We will respond by email to any callback requests received outside of those hours, or concerning topics other than those listed above. Open the ‘Help’ menu, on the right side of the main lobby. Select ‘Contact Support’, then click on ‘Open Contact Support Form’. From the ‘Category’ menu, select ‘Request Callback (Opening Hours: 10am – 10pm)’.
How to get in touch with Poker Stars?
Contact Poker Stars customer service. You can write an email, fill out a contact form on their website www.pokerstars.com, or write a letter to Poker Stars, Douglas Bay, Douglas, Douglas, IM31DZ, Isle Of Man.
How does Poker Stars protect your personal information?
Website are committed to maintaining the confidentiality of the personal information collected by www.pokerstars.com utilising ‘best in class’ information security technology and procedures, all in accordance with European Union standards of data protection and the requirements of Company’s gambling regulatory authorities.
How big does a PokerStars chat message have to be?
For more information read the Pokerstars Frequently Asked Questions [FAQ]page. How would you like to get in touch? Chat Message* Total file(s) size must not exceed 20Mb. Attach Attach