What is meant by front office work?
The front office represents the customer-facing division of a firm. For example, customer service, sales, and industry experts who provide advisory services are considered part of a firm’s front office operations. The functions of the front office generally generate the majority of revenue for a firm.
What are the duties of front office?
Responsibilities for Front Desk Agent
- Check guests in and out of their rooms.
- Answer any questions guests have.
- Make recommendations for activities and restaurants.
- Store any luggage guests have.
- Answer the phone and direct the call.
- Take reservations on the phone.
- Arrange transportation for guests.
Who are the front office staff?
The staff includes desk clerk, cashier, reservations manager, concierge, night auditor, telephone operator, bell staff, room key clerk, and elevator operator. Not all of these positions are found in every lodging establishment.
What is the front office called?
The front office is also known as the face of the hotel. It is the first guest contact area and also the nerve centre of the hotel.
What is the hierarchy of front office?
Overview of responsibilities of the different staff of front office department: Front Office Manager. Assistant Front Office Manager. Lobby Manager.
What is the difference between receptionist and concierge?
As nouns the difference between concierge and receptionist is that concierge is one who attends to the wishes of hotel guests while receptionist is an employee who receives visitors and/or calls, typically in an office setting.
What is the management structure of the front office?
Front Office Management – Structure. Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. It is the first point of interaction between the hotel and the guests.
Where is the front office in a hotel?
Front office area is commonly termed as ‘Reception’, as it is the place where the guests are received when they arrive at the hotel. It is the first point of interaction between the hotel and the guests. Being the prime interface between the hotel services and the guests, the front office is located near the main entrance of the hotel.
What are the activities of the front office?
Few prominent activities that the front office staff is involved in are − Reservation − It includes handling request of customers for reserving accommodations. Reception − It includes receiving the guests according to the highest standards and registering them appropriately. It also includes bidding the guests off.
What do you need to know about front desk management?
The front desk is equipped with various compartments, the computerized property management system, and an in-house communication system. The front desk is where the guests temporarily await to find an accommodation or to clear their bill. Hence, it needs to be positioned appropriately such that the staff and the guests can use them conveniently.