What happens if an eBay parcel doesnt arrive?

What happens if an eBay parcel doesnt arrive?

If your item hasn’t arrived, you’re protected by the eBay Money Back Guarantee and can either ask the seller for a refund, or for them to send you a replacement item (if they have one).

Is eBay responsible for lost packages?

Under eBay’s Money Back Guarantee rules, sellers must take responsibility for missing items unless tracking information proves that the item was delivered correctly. If a seller does not refund a buyer when required, eBay will forcibly take the funds to resolve the situation.

How do I get a refund if I never received my order?

Contact the seller to ask them to redeliver the item. This should be done if the item was never delivered or did not arrive within the expected time. Ask the seller for a refund and cancel the order. Report the seller to Trading Standards.

What do I do if my item hasn’t arrived?

Check the delivery address you gave the seller. Then contact them and ask where your order is. If the seller claims they’ve delivered it or don’t know where it is, you can ask for a redelivery. You might be able to get a refund in some circumstances.

What to do if you never received a package?

USPS lost packages:

1. Call 1 (800) 275-8777 or (800) 222-1811- ask customer service for a tracking update.
2. Ask neighbors.
3. Submit a search to Missing Mail search request.
4. If mail was not recovered, you may able to file an insurance claim.
5. Wait at least 7 days after the expected delivery date – Start USPS claim here.

What do you do if a customer doesn’t receive a package?

What Should You Do if a Package is Lost?

1. Wait. Wait it out a few days beyond the day of expected delivery.
2. Stay in touch. Keep in contact with the buyer.
3. Reach out to the carrier. Either the buyer or the seller can reach out to the USPS (or other carrier).
4. File a claim.

What does it mean when package says not received on eBay?

If your eBay buyer hasn’t received their package yet, but the status says it’s been delivered, they should track the package before taking further action. Tracking will allow them to see whether the item is late or has been delivered to the wrong location. Here’s how to track the package, depending on the carrier service:

What to do if you buy something on eBay and it hasn’t arrived?

If you purchased an item on eBay and the shipment hasn’t arrived, there are the steps you can take to try and track it down or ask to get your money back. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Check in With the Seller

What to do if you get a missing package on eBay?

You should report missing packages to the shipping carrier you used—they may be able to help. If you and the buyer haven’t been able to resolve the issue within 3 business days, you can ask us to step in to help. If we step in to help, you will no longer be able to issue a refund.

What to do if package hasn’t arrived from original address?

If possible, we recommend trying to collect your package from the original address. If your item is showing as delivered, or the estimated delivery date has passed, check with a neighbor in case you weren’t home when the package arrived and they took delivery of it for you.