How do I contact EON?
If you want to make a complaint, or talk to us about an existing complaint, call us on 0345 052 0000. To talk to us about making a payment, providing us with meter readings or if you have a question about your bill, call us on 0345 052 0000.
Is there a freephone number for Eon?
We take our customer service seriously, and we’ll do our best to put things right as soon as we can. Let us know why you’re unhappy by giving us a call on 0345 052 0000. Minicom on 0800 056 6560 using our textphone for deaf customers.
Why is Eon now called EON next?
Why am I getting an E. ON Next account? To help us move towards a more sustainable future, all of our home energy and small-to-medium business energy customers are getting an E. ON Next account, which should take about two to three weeks to set up.
Is Eon Energy still trading?
We have appointed E. ON Next to take on the 6,000 domestic customers and 9,000 non-domestic customers of Hub Energy, which is ceasing to trade. This appointment will take effect on 13 August 2021, following a competitive process Ofgem has run to get the best deal for customers.
How Do I Live chat with Eon?
ON’s Live Chat is now available for residential customer enquiries and can be accessed through the ‘Live Chat’ button on the appropriate pages at eonenergy.com. The service will be accessible via E. ON’s mobile app in the next 12 months.
How do I cancel my EON contract?
You can log in to your online account and cancel your contract with us. Alternatively, to leave for another supplier all you need to do is contact them for a quote and they’ll do the rest.
Is 0345 a free phone number?
No calls to 0345 numbers are not free. However they tend to be included in call packages as numbers you are able to call without paying extra charges. These numbers are not linked to a specific location. All numbers that start with 03, 01 and 02 are usually charged at the same standard landline rate.
How much does a 0345 number cost?
Calls to an 0345 UK-wide number from a landline phone for approximately one minute are 9p. Calls to an 0345 UK-wide number from a mobile phone for approximately one minute are between 3p to 55p. Calls to an 0345 UK-wide number from a UK payphone cost more.
When did npower become Eon?
E. ON took over npower in November 2019 as part of the acquisition of Innogy and began migrating customers to E. ON Next in July 2020.
Why has Npower changed to Eon?
Npower was acquired by Eon UK at the beginning of 2019, following a failed merger with SSE. It is now in the process of being absorbed by Eon, and will eventually cease to operate under the Npower name.
Can you still get Economy 7?
Does Economy 7 still exist? Economy 7 does still exist and can be one of the cheapest ways to save on your energy. Ideal for those who don’t need electricity during the day (if you have a storage heater and hot water tank), Economy 7 can be the cheapest energy option depending on your lifestyle.
Who has Eon taken over?