What is calabrio one recording controls?
Recording Controls Calabrio’s Recording Controls software allows knowledge workers, contact center agents, and other personnel who handle critical phone-based transactions, to control call recording on demand.
Does calabrio record calls?
Record 100% of Calls. Calabrio Call Recording is an enterprise recording solution that enables you to mitigate risk, protect your financial interests, and uphold customer service by leveraging a recording solution that is flexible, reliable and secure.
Is calabrio owned by Cisco?
Calabrio and Cisco Have a Decades-Long Technology Partnership.
How do I download a recording from calabrio?
In the Calabrio Recording Export window, select an export task and click Edit/Run Filters. The Export filter window appears. Export Now.
What is calabrio monitoring and recording?
Calabrio Call Recording is an enterprise recording solution that enables you to mitigate risk, protect your financial interests, and uphold customer service by leveraging a recording solution that is flexible, reliable and secure. Record 100 percent of calls to comply with industry regulations and business rules.
What is calabrio one smart desktop?
Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends.
What is Calabrio Speech Analytics?
Speech analytics solutions gather insights into the performance of contact centers and other operating areas within an enterprise. These solutions analyze recorded conversations, which means that they “know” what is happening in the contact center and can often identify what needs to be done to resolve the issues.
What is calabrio used for?
At its most basic, Calabrio Desktop Analytics allows supervisors to capture key strokes and screen activity from individual agents, letting them know exactly what’s happening at agents’ desktops—what the agent is seeing, what windows are open, what’s being typed, etc.
How much does calabrio cost?
Pricing Information
| Description | Fees |
|---|---|
| Quality Management Bursting – Per User Per Month Over Contract | $42/unit |
| Workforce Management Bursting – Per User Per Month Over Contract | $46.8/unit |
| Calabrio Analytics Bursting – Per User Per Month Over Contract | $72/unit |
| Storage – Real-time storage (GB / Month) | $0.06/unit |
What is calabrio QM?
Calabrio Quality Management allows you to understand the complete agent and customer experience and provide more targeted coaching, no matter where your employees are working – all while helping ensure compliance and improving overall contact center performance.
How does calabrio one work?
Calabrio Analytics Calabrio is the only WFO vendor that combines speech, desktop and text analytics in one robust solution. Unlock the goldmine of intelligence buried in your contact center and transform every customer interaction into usable data and distill that data into key trends.
What is calabrio Data Explorer?
Data Explorer allows you to create your own reports and dashboards. The Data Explorer page includes a list of default reports and dashboards that you can use as templates to get you started on developing your own.