How do I report a problem to Duke Energy?

How do I report a problem to Duke Energy?

Contact numbers

1. Duke Energy Carolinas: 800.777.9898.
2. Indiana: 800.521.2232.
3. Kentucky / Ohio: 800.544.6900.
4. Duke Energy Progress: 800.452.2777. Florida: 800.700.8744.

Can Duke Energy disconnect in winter in SC?

The Medical Certificate does not mean that the customer no longer has to pay his/her bill. At the end of March, service may be disconnected if payment for service incurred during the December through March time period is not made.

How long does it take Duke Energy to process a payment?

24-48 hours
Once your payment is authorized by the DukePay system, your electronic payment amount is reduced from the available credit limit for that account immediately. The final transaction usually clears or posts to your account within 24-48 hours.

How do I report a tree on a power line to Duke Energy?

Customers, property owners and untrained contractors should not prune or cut trees and plants near power lines. Customers who have questions or concerns about right-of-way or vegetation maintenance can contact a Duke Energy customer service representative at 800.521. 2232.

How can I view my Duke Energy bill online?

However, you can pay online by credit card by going to duke-energy.com. Can I pay by phone? How do I view my bill details? You can view your bill details by clicking on the PDF in your Bill Ready notification email.

Does Duke Energy have senior discounts?

Duke Energy and its customers support these various local programs through services such as the Share the Warmth program. Elderly and Special Needs customers – Customers who are 65 or older, disabled, or faced with a medical condition can often qualify for financial assistance or grants from Special Needs programs.

Is Duke Gas or electric?

Duke Energy is an electric power and gas holding company headquartered in Charlotte, North Carolina. It serves several different states across the Southeast and Midwest, including Florida, Indiana, Kentucky, North Carolina, Ohio, and South Carolina and is one of the largest utilities in the United States.

How do I find out if I owe Duke Energy?

Customers can view their actual bill by clicking on the “billing and payments” tab and then “payment assistance options” and “manage” where they’ll see the installment plan breakdown.

What causes an outage?

However, the three most common causes are natural causes, human error, and overload. Basically, any interruption between power generation and the supply of electricity to homes can cause a power outage. It can stem from inclement weather conditions, human error, equipment failure, and even animal interference.

Can Duke Energy shut off electric in winter?

It may be against the law for your utility company to stop your heat this winter. It is illegal for your gas or electric company to turn off your services if you need them for heat between November 15 and March 15 and you cannot afford to pay your bills.

Does Duke Energy offer any discounts?

On average, a Duke Energy employee can save over $4,900 per year! Some of the most popular offers include savings of up to 50 percent off hotels, up to 40 percent off movie theater and other entertainment tickets, savings on car and home insurance and savings of an average of $3,383 off MSRP on a new car.