How do I dispute my AGL bill?
This team can be contacted on 1800 775 329 (8am to 6pm AET, Monday to Friday) or by email at [email protected]. For more information about our complaint management process, please refer to the AGL Standard Complaints and Dispute Resolution Policy. Most matters can be resolved through our internal complaint process.
Is Bill smoothing a good idea?
Bill Smoothing is a great way to make your payments more predictable, as it reduces the impact of seasonal energy use, like using your heater over winter, or your air con in summer. And because your payments are more predictable, it helps reduce the stress of an unexpected high bill.
Why is my AGL bill so high?
Hot summers and cold winters can be contributing factors to a high bill. Check to see if you’re using more energy than usual by comparing your bill with your previous summer or winter usage. You can check previous bills using My Account or the AGL app.
How do I cancel bill smoothing?
If you no longer wish to pay via Bill Smoothing, you will need to contact our Customer Solutions team and give at least three business days’ notice prior to the due date of your next Bill Smoothing payment.
How do I speak to someone at AGL?
AGL interpreter services: 1300 307 245. For hearing-impaired customers and other customers who use TTY dial: 133 677 and quote 1300 664 245….AGL phone numbers & AGL Anytime.
| AGL Anytime | 131 245 |
|---|---|
| AGL phone number from overseas | +61 8633 6000 |
How do I contact AGL?
+61 3 8633 6000
AGL Energy/Customer service
What does Bill smoothing mean?
Bill smoothing is a way to help you budget by getting more regular bills that are not only smaller, but a bit more predictable in their amounts. You still pay the same, just without the potential for bill shock and additional financial stress when more substantial bills land all at once.
Is it better to pay utilities monthly or quarterly?
Is it cheaper to pay energy bills monthly or quarterly? Direct debit is usually the cheapest way to pay your energy bills. However, there tends to not be much difference in price between a quarterly and a monthly plan. Some suppliers will offer a discount if you pay your bills by quarterly direct debit.
How do you take meter readings?
Read the dials from left to right. If the pointer is between the two numbers, always take the lower number. If the pointer is directly over a number, write down that one. If the pointer falls between 9 and 0, write down 9 and reduce the reading you’ve already taken for the dial on it’s left by one.
What do I do if my energy bill is too high?
Energy bills If you have concerns about your energy bill or any other energy matter, talk to your retailer. If you feel the issue has still not been resolved, contact the Energy and Water Ombudsman NSW (EWON) to lodge a formal complaint.
What is Evenpay?
Billing and Payment Options.
Is AGL Chinese owned?
AGL was established in 1837 and currently has over 1.9 million residential customers – it is a publicly owned entity, which means it is partially Australian owned. Its head office is in Sydney.
Where can I make a complaint about AGL?
If you remain dissatisfied with the resolution you’ve received, your matter can be reviewed by our Complaints specialists by calling 1800 775 329 8 am–6 pm AEST, (Monday–Friday) or via email at [email protected]. Information to help you. For AGL electricity and gas customers: Standard Complaints and Dispute Resolution Policy (PDF)
Is it easy to change supplier to AGL?
It was very easy to change retailer supplier to AGL A little bit of difficulty. A little bit of difficulty with the translation of the password and which network we were on. First contact appeared to be an overseas call centre where the operator was difficult to understand and couldn’t fix my issue.
What do you think of AGL customer service?
Despite some misunderstanding, due to external factors not in the power of the energy provider, I believe AGL deserves 5 stars, especially for the intervention of one customer service assistant, who called me on a Sunday morning promising my connection was going to be finalized before the end of the day…said and done…many thanks!
Why do you need to use Bill smoothing?
Bill Smoothing calculations, managing payments and cancellations. Bill Smoothing gives you peace of mind by spreading the year’s estimated energy costs into consistent, even payments.