How long does BT take to fix faults?

How long does BT take to fix faults?

Under the new rules, BT must complete around 80% of fault repairs within one to two working days of being notified and provide an appointment for around 80% of new line installations within 12 working days.

How do I report a faulty BT line?

Text PHONE followed by your landline number to 61998 (charge may apply at your standard rate).

1. We’ll run tests on your connection to find out what’s going on.
2. If you need an engineer, we’ll text you in 15 minutes to book a slot.

How do I contact BT manager?

BT’s customer service team is on 0800 432 0137. You can also complain via online chat or e-form here – you’ll need your customer account number. Alternatively, customers can write to BT Correspondence Centre, Providence Row, Durham, DH98 1BT.

How do I quit BT business?

We’ll be really sorry to see you go – just call us on 0800 800152 and we’ll sort everything for you. If you’re a BT One Phone customer, please go to how do I cancel a BT One Phone account.

Why is my landline not working but my internet is?

Unplug. Ensure that all devices – PCs, modems, landlines – are unplugged from all its outlets. Nothing should be left plugged in. Make sure that your broadband including all its microfilters and routers that are connected from your landline outlets are unplugged as well since this will affect the checking.

Can a faulty phone affect broadband?

Broadband services delivered over telephone lines can be affected by radio interference inside your home. This can cause slow downs or drop-outs to your broadband service. The interference is most likely to affect you if your broadband router, or telephone cabling runs next to or by the device causing it.

How do you find out if there is a fault on a telephone line?

Listen for a ring or a busy signal. If the line is open, you’ll hear the line ringing. If you hear a busy signal, it’s likely that someone is using that phone line. You’ll also get a busy signal if the phone was accidentally left off the hook or someone else is dialing the number at the same time you are.

How do I report a fault to someone else’s landline?

Just call 0800 800 151 and quote ‘Landline fault’ when asked how we can help you today. Make sure you phone from a different number so that we can test your line whilst you’re on the phone to us. If there’s a fault found an engineer will be arranged with you to fix it and this will be confirmed on the call.

How do I speak to a BT Advisor?

If you need to speak to a live customer service representative in BT customer service you need to dial 0800-800-150. To speak with a live agent, you need to stay on the line (typical waiting time is about 1-3 minutes).

How do I contact BT customer services?

00 44 1793 596931
BT Group/Customer service

How do I get out of BT without paying?

You can cancel your BT service by calling them on 0800 783 1401. In some cases, it might be possible to cancel your BT service without paying an early cancellation fee.

Can I change from BT business to residential?

Because BT Business and BT Residential are separate parts of the BT Group, you would have to place an order for a phone line from BT Residential as a working line takeover. BT Residential would give you a new phone number, but you should be able to ask for a re-number back to your original number.

Is there a problem with my BT Broadband?

There might be a temporary problem with the network or planned outage that’s affecting every broadband connection in your area. You can check for network problems by entering your telephone number on our service status pag e. Our tracker will let you know of any recognised faults that could affect your phone, broadband, TV and sport.

Do you need a BT Business Line to use full fibre?

Turn your workplace into a wi-fi hotspot. It’s the password-free way to give customers what they want. Full Fibre means unlimited. Use as much as you want, whenever you need to – no catches, no caps and no hidden penalties. Some BT Business Broadband lines require a BT Business phone line. You’ll need to sign-up to a minimum contract.

What can I do if my fibre connection is not working?

Fibre customers might have an Openreach modem installed. This is a white box that connects to your BT Hub. We’ve found that many fibre connection issues can be resolved by power cycling the modem – turning it off and on again in a controlled way. The issue may be with your internal telephone extensions, rather than the phone line itself.

What to do if your BT account number does not match?

The mobile number and account number you entered does not match. Please give us a call on 0800 032 8751 or continue to your BT account page. Please enter a valid mobile number. Having problems?