How does FedEx investigate missing?
How do I know if FedEx lost my package? You can check it 24/7 for immediate updates. If your claim is lost, FedEx will perform a “trace” to try and locate where it went missing. They will notify you when it has been resolved as lost or found by email.
What to do when FedEx says they delivered but didn t?
If it’s marked delivered, but you received no notice of the package in the office, it’s the office’s responsibility. If it’s marked delivered and it’s not in the office and you don’t have a notice, then it’s on FedEx again. In this case, make sure you alert the office when you are waiting for a package from FedEx.
Does FedEx do anything about stolen packages?
FedEx provides a clear claim process for stolen packages. As such, if you placed an order and shipped any items through FedEx, you can easily claim for the lost package online. Once you have placed the claim, the courier resolves the claim within five to seven days.
Is FedEx allowed to leave packages at the door?
If a shipment requires, either an indirect, direct or adult signature, and a delivery attempt is made, but no one is there to sign for the package, the driver will leave a door tag at the recipient’s door. If no signature is required, the shipment will be left at the recipient’s door.
Can FedEx find a lost package?
Most of the time, FedEx is in fact able to track down a package that went missing – moving along the infrastructure to get to your recipient as quickly as possible (often with free overnight delivery).
What happens if FedEx delivered my package to the wrong address?
FedEx can reroute a shipment if it is authorized by the sender. Only one reroute per package is allowed. The new destination address and contact telephone number for the recipient. FedEx Money-Back Guarantee do not apply to shipments that are rerouted.
Who is responsible for package stolen from porch?
If your stolen package was delivered by a major postal carrier such as USPS, UPS, or FedEx, you should file a claim with the respective shipping company. If you know your package has been stolen, you could reach out to the sender or seller about a possible replacement or refund.
Who is responsible for missing package?
As a general rule of thumb, if you don’t see any evidence to suggest otherwise, the seller or shipper is responsible. If a package is marked as delivered and you have not seen it, then the seller is responsible. The exception is that if a package is actually lost prior to being marked delivered.
Why does FedEx leave package at door?
Sometimes we will leave a door tag because you’re not home and the delivery requires your signature. Also, in some cases, if the driver can’t find a secure space to leave your package, they will leave a door tag.