What is a HDI certification?
An HDI certification is a type of certification used by those in technical support roles, which might include technical customer service or desktop support, sometimes referred to as the help desk. HDI is the name of the organization that offers these certifications, and at one point HDI stood for help desk institute.
How do I get HDI certified?
All HDI certification exams are available in the HDI Community Learning Portal. These exams are delivered online, providing flexibility in scheduling, and they are accessible through any internet connection. Once registered for an online exam, a student will have up to twelve weeks to take the exam.
Do HDI certifications expire?
HDI certifications do not expire. However, due the changing nature of the industry and the evolution of best practices and standards, we highly recommend becoming re-certified once every two years.
What is KCS certification?
The KCS Principles certification exam is designed to test an individual’s comprehension of the KCSSM methodology. In 2007, HDI released the KCS Principles Certification Exam as a means to test and then recognize individuals that can demonstrate their comprehension of KCS. …
What does HDI stand for?
Human Development Index
The Human Development Index (HDI) is an index that measures key dimensions of human development. The three key dimensions are: – A long and healthy life – measured by life expectancy.
What is HDI Analyst?
HDI Support Center Analyst (HDI-SCA) training focuses on help desk strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, call-handling procedures, incident management, communication skills, and an introduction to ITIL® processes.
What is help desk course?
The Help Desk Analyst course is designed to prepare students for the help desk industry and focuses on essential skills, understanding the help desk environment and tools, and problem-solving techniques.
Is the A+ certification worth it?
Being CompTIA A+ certified is definitely worth it when it comes to landing entry-level jobs. It is recognized as one of the very first certifications that prospective IT pros should obtain. Having the A+ can help you land entry-level IT jobs like desktop support or help desk tech.
What companies use KCS?
With over 20 years in development and over $50 million invested in developing the methodology, KCS has produced significant benefits for support organizations around the world, including Apollo Group, Autodesk, Avaya, Dell, EMC, Ericsson, HP Enterprise, Omgeo/DTCC, Oracle, PTC, Salesforce.com and SDL.
What is KCS v6 certification?
The KCS v6 Fundamentals Certification is offered by the KCS Academy. The KCS v6 Fundamentals Certification designates individuals who demonstrate a basic understanding of the KCS concepts including the benefits of KCS and the creation, reuse, and improvement of knowledge articles.
What are the 4 indicators of HDI?
Calculation of the index combines four major indicators: life expectancy for health, expected years of schooling, mean of years of schooling for education and Gross National Income per capita for standard of living.
What are the three indicators of HDI?
Description. Human Development Indicators published annually by the United Nations Development Programme (UNDP), provide broad measures of well-being worldwide. There are three data dimensions: life expectancy, education, and purchasing power parity. The UNDP also issues the annual Human Development Report.
What kind of certification does HDI certification offer?
HDI is pleased to offer the non role-based certification, Knowledge Management Foundations: Knowledge-centered Support (KCS) Principles. HDI is committed to defining standards for additional support professional roles as the industry evolves and its needs change.
How to become a HDI customer service representative?
The certification exam is based on the HDI Customer Service Representative (HDI-CSR) Certification Standard and is delivered online through the HDI Learning Center. Each exam consists of 30 multiple choice questions and must be completed in 35 minutes.
What does it mean to be a HDI support center?
HDI Support Center Certification is an award that recognizes a support center’s commitment to excellence, efficiency, and service quality based on the HDI Support Center Standard. The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners and experts from around the world.
Who are the members of the HDI Certification Committee?
The Standard was developed by the HDI International Certification Standards Committee which consists of more than 25 practitioners and experts from around the world. The certification program conforms to existing international quality standards such as the European Foundation for Quality Management (EFQM).