What is Verint survey?

What is Verint survey?

Verint Interaction Experience delivers customers short, context-sensitive and dynamic voice surveys via IVR immediately after their interactions with agents. It can capture key customer information while providing comprehensive analytics to help reveal the effectiveness of your people, products and processes.

What is verint training?

Verint Op-Center Certification Training is a complimentary certification training course that will certify users in enterprise DVR management using Op-Center. The package of self-paced, on-demand modules will provide you with an overview of the Op-Center Installation and Standard Features available with all versions.

Is Verint an Israeli company?

Nasdaq-listed Verint Systems Inc. is the latest Israeli company to make personnel cutbacks due to the coronavirus (Covid-19) pandemic.

What is Verint efm?

Verint® Enterprise Feedback Management IVR Channel™ (EFM–IVR) is a browser-based solution that uses short, context-sensitive, dynamic surveys to capture information from customers managed by authors through a web interface.

How do you give customers a voice?

10 ways to conduct Voice of the Customer research

1. Interview customers. Customer interviews are one technique you can use to gather VoC data.
2. Survey customers.
3. Pay attention to social media.
4. Listen to recorded customer calls.
5. Monitor customer reviews.
6. Measure your Net Promoter Score.
7. Conduct focus groups.
8. Offer a feedback form.

Who is the CEO of Verint?

Dan Bodner (Feb 1994–)
Verint Systems/CEO

What is Verint call recording?

Verint® Intelligent Call Recording™ is a single, prepackaged solution that couples voice recording with the power of speech processing, helping you realize more value from captured interactions. Moreover, it can automate call tagging using out-of-the-box call disposition topics, as well as topics that you define.

Is verint a FedRAMP?

TTEC has accelerated Verint’s time to market for obtaining FedRAMP Moderate authorization by utilizing its secure and hardened infrastructure and has applied its deep domain knowledge of FedRAMP controls to Verint products.

How do you do Vocs?

There are six steps involved in building an effective VoC analytics program:

1. Identify a question.
2. Gather and prepare data.
3. Choose your tools.
4. Analyze and troubleshoot.
5. Draw conclusions.
6. Take action.

How do you collect Vocs?

How to Collect VOC Data

1. Surveys. Surveys offer the most scalable way to gather structured customer feedback.
2. Social listening. Social media is a great resource for collecting VOC data online.
3. Customer interviews.
4. Focus Groups.
5. Net Promoter Score (NPS)

How does Verint call recording work?

Verint Intelligent Call Recording automates manual tagging and call dispositioning methods, helping to enhance and accelerate search and replay. Incorporates the power of speech processing for automatic call disposition, with faster, more accurate search, replay, and reporting by key call topic.

What is verint used for?

Verint Performance Management provides a single, standardized framework for tracking, managing, and improving individual and team performance across the organization—from contact centers and branches to back-office operations.