Is no refund policy legal in the Philippines?

Is no refund policy legal in the Philippines?

Note that a “No Return, No Exchange” Policy is prohibited because this is considered deceptive. Under the Consumer Act, in conjunction with the New Civil Code of the Philippines, sellers are obliged to honor their warranties and grant corresponding remedies to consumers.

What is RA 7394 consumer Act of the Philippines?

Legal Framework. The Philippine government adopted RA 7394 (Consumer Act of the Philippines of 1991) as the legal basis for consumer protection in the country. The law embodies the state policy on the protection of consumers and establishes standards of conduct for business and industry in the country.

What are the responsibilities of DTI relative to consumer protection?

Besides overseeing the effective implementation and enforcement of trade regulation and fair trade laws, the DTI provides protection to consumers through consumer education and information dissemination programs. It also provides a mechanism for the speedy resolution of consumer complaints.

What other consumer protection policies can you suggest to the DTI?

DTI reminds consumers: assert rights and practice…

• The Right to Basic Needs.
• The Right to Safety.
• The Right to Information.
• The Right to Choose.
• The Right to Representation.
• The Right to Redress.
• The Right to Consumer Education.
• The Right to a Healthy Environment.

Is no refund policy legal?

Can a Store Refuse to Give a Refund According to Federal Law? There are no federal laws that require a merchant to refund money unless the product they sell turns out to be defective, despite the federal consumer protection regulation enforced by the Federal Trade Commission (FTC).

Can a business refuse to refund?

A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. you misused the product or service in a way that contributed to the problem.

What is the basic policy of RA 7394?

Declaration of Policy. — The State shall ensure safe and good quality of food, drugs, cosmetics and devices, and regulate their production, sale, distribution and advertisement to protect the health of the consumer.

Is there a refund policy in the Philippines?

A: Consumers are entitled to either an exchange or refund, as long as there is a defect in the quality of goods or imperfection in the service. The prohibition covers only hidden defects, shoddy goods or imperfect service. Q: If after buying a certain item, a customer changes his/her mind and wants to return said item.

What is the 8 basic rights of a consumer?

The eight consumer rights are: Right to basic needs, Right to safety, Right to information, Right to choose, Right to representation, Right to redress, Right to consumer education, and Right to healthy environment.

What are my legal rights to a refund?

You can get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

What to do if a business won’t give you a refund?

Company Won’t Give You a Refund? Here’s How to Get Your Money Back

1. Try to Work it Out with the Merchant First.
2. Option 1: Request a Chargeback.
3. Option 2: Consider Mediation.
4. Option 3: Sue in Small Claims.
5. Option 4: Pursue Consumer Arbitration.
6. FairShake Can Help Make Arbitrating a Breeze.

How can I get a refund from DTI?

If the parties fail to agree to a refund, a party may file a written request with the DTI-Fair Trade Enforcement Bureau or DTI Regional/Provincial Office. The latter will then issue a letter directing both parties to undergo DTI’s alternative dispute resolution. Click here to read the entire text of DTI Memorandum Circular No. 20-30.

When did DTI issue Circular 20-30 for refunds?

This is according to Memorandum Circular 20-30, issued on June 2 by DTI, which contains guidelines on the refund of event payments. The agency explained these guidelines further in a consumer care webinar held on July 2. According to the agency, events are defined either as personal or business.

Where do I Find my No Return Policy?

A no refund policy (also referred to as a no refund no return policy) is typically found on a business’s return and refund policy page, which outlines the requirements, costs, and timeframes for customers to return merchandise or services. Similar variations of no refund policies include:

What does it mean to have no refund policy?

A no refund policy is a statement explaining that your business will not provide compensation for purchased products or services that customers return.