How do I get my money back from Securus?

Refunds: Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount overpaid. To request a refund, the Direct Bill account holder must call Securus at 1-800-844-6591. There is no charge to the customer to receive a refund in these cases.

What is advance connect securus?

An AdvanceConnect™ account is a friend & family-owned prepaid calling account that allows you to receive collect calls from an incarcerated individuals and have the charges deducted automatically from your prepaid account. Calls will connect to cell phones (subject to facility restrictions).

How does securus video visit work?

An onsite video session is similar to standard through-the-glass visitation except that you will travel to the jail and visit with your incarcerated loved one using a touchscreen terminal located at the correctional facility’s visitation center.

Who owns Securus technology?

Aventiv Technologies, LLC
Securus Technologies/Parent organizations

How much is securus per minute?

The FCC rate caps – $0.21 per-minute for debit and prepaid ICS calls and $0.25 per-minute for collect ICS calls – are in effect for all “interstate” ICS calls.

What is the difference between advance connect and inmate debit?

You can choose between three product options: Advance Connect—you use the prepaid calling option that lets you manage how much you want to spend on inmate calls. Inmate Debit—you can add funds to the inmate’s calling account, and they will be paying for the calls.

How can I put money on books online?

How to add money to an inmate’s commissary account:

Select Send Money Now button.
Select the appropriate state and facility.
Enter at least 3 characters of the resident’s last name or their ID.
Enter your payment information and amount of deposit, click the check box after reading the terms and conditions and select ok.

What is Securus video Connect?

Securus Video ConnectSM, is a fully web-based visual communication system that allows friends, family members, attorneys, and public officials to schedule and participate in video sessions with an incarcerated individual – from anywhere with internet access using the free Securus app, computer or tablet. learn more.

Where is Securus Technologies located?

Dallas, Texas
Securus Technologies is headquartered in Dallas, Texas, and serves more than 3,400 public safety, law enforcement and corrections agencies and over 1.2 million incarcerated individuals across North America.

What is Securus Technologies used for?

How to add funds to a Securus debit account?

To Add Funds to an incarcerated individuals Securus Debit Account Click on View Accounts Select the incarcerated individual and click add funds Enter the following information

What can I do with the Securus app?

• Enroll in Video Connect, schedule a video session with an incarcerated individual remotely from anywhere in the world where you have Wi-Fi or cellular data service at all Securus sites that offer Video Connect. • Manage photos for identification, view transaction history and manage credit/debit cards

How does inbound connect work with Securus app?

Waiting for a phone call from an incarcerated individual to share important news can be hard, but with Inbound Connect, you can proactively reach out and connect in real time. Inbound Connect is a feature of AdvanceConnect that allows you to connect using your Securus mobile app. There is no cost to sign up.

How do I sign up for Securus advanceconnect?

There is no cost to sign up. Go to your AdvanceConnect account on the Securus app on your smartphone and select ‘Inbound Connect’ When you start a connection, your loved one will receive a real time notification on their personal tablet Get Connected! Note: Inbound Connect feature availability may vary by agency.