What are the responsibilities of a Customer Service Assistant?

What are the responsibilities of a Customer Service Assistant?

Customer Service Assistant Job Description & Responsibilities

• Provide Help. Customers making high-value purchases or buying online often want to research products before parting with their money.
• Resolve Complaints.
• Escalate Inquiries.
• Create Reports.
• Customer Assistant Salary.

What skills do you need to work at Sainsburys?

What Skills are Required For a Store Colleague Job?

• Confident.
• Motivated and ambitious.
• Capable of taking the initiative and improvising but also listening carefully and responding well to instructions.
• Always striving to do their best.
• Determined, dedicated and tenacious.

What skills do customer assistants need?

You’ll need:

• customer service skills.
• to be thorough and pay attention to detail.
• the ability to work well with others.
• sensitivity and understanding.
• patience and the ability to remain calm in stressful situations.
• the ability to accept criticism and work well under pressure.
• excellent verbal communication skills.

Do you need a CV for Sainsburys?

Sainsbury’s generally operate a strict no CV policy. This means that if you go to your nearest store and give them a copy of your resume, you are unlikely to hear from them ever again. Instead, Sainsbury’s handle recruitment through their website.

What do Sainsburys look for in employees?

Say you have good people skills which will allow you to provide great customer service. Mention you pay great attention to detail and will always make sure your counter is always well stocked and well presented . State you have excellent communication skills which will help you work well with customers and in a team.

How do you handle angry customers?

Here are ten tips on how to handle angry customers.

1. Listen. Practice active listening rather than passive listening.
2. Apologize. Apologize for the problem they’re having.
3. Show empathy.
4. Maintain a calm tone of voice.
5. Use the customer’s name.
6. Build and maintain trust.
7. Don’t take it personally.
8. Avoid negative language.

What makes a good Customer Service Assistant?

Vital Customer Service Assistant skills Good communication. Ability to work well in a team. Ability to handle difficult situations. IT and administration.

What happens in a Sainsburys job interview?

Typically, our interviews are competency based. This means we’ll ask you to talk about a scenario so we can understand whether you have the right skills to take the position on. Make sure you tell us what the situation was, as well as the action that you took. And what happened as a result.

How many hours is full time in Sainsburys?

Contract between 8-39 hours but lots of people end up working overtime up to 70 hours a week!

How do I pass a Sainsburys interview?

Interview Tips

1. Take a look back at your career history. What are the highlights?
2. Research what’s involved in the position.
3. Learn as much as you can about Sainsbury’s.
4. Prepare a list of questions to ask us.
5. Know what to expect.

How do you deal with a difficult customer?

The following are some steps you can take to provide excellent customer service when dealing with difficult customers:

1. Keep your communication professional.
2. Remain calm and collected.
3. Speak softly.
4. Practice active listening.
5. Give them time to talk.
6. Understand the customer’s point of view.
7. Assess their needs.