What are technical support interview questions?
Technical Support Interview Questions
- What made you get into technical support?
- What is your troubleshooting process?
- How do you communicate with customers who aren’t tech-savvy?
- Why did you want to work in our IT department?
- What makes you qualified to provide tech support?
What is technical support in BPO?
A Technical Support Representative is a person who provides answers to questions from customers regarding use and trouble-shooting of equipment, usually over the phone.
Why did you choose Tech Support?
You can say that you have always been fascinated by technology and you enjoy working with people. You can also add that you want to use your knowledge to solve the issues of the customers and you enjoy troubleshooting other’s issues.
What is the role of tech support?
Technical Support is a position hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they assist in resolving technical issues concerning customer’s accounts or company software infrastructure.
What can technical support do for a BPO?
Both of these are an integral part of the BPO ecosystem. Customer service can deal with anything ranging from phone connectivity issues to any insurance claims. On the other hand, technical support helps the customers from abroad to deal with the different technical problems.
What should I say in a BPO interview?
This is another question wherein an interviewer wants to know about your mindset. In this situation, mention several reasons like experience, interest and skills. BPO jobs are chosen by most students and fresher candidates. They can be added as an experience while writing a resume.
What to expect at a technical support interview?
Here are some questions and answers you can expect to see at an interview for technical support positions. Tell us about your basic technical experience and qualifications. You can consider this question as an ice breaker.
What kind of job can you get in a BPO?
If you people looking for a career in the BPO sector then it is a very good career for you, it would give you work opportunities in the technical, non-technical, back office, various calling customer support services department.