What is a business continuity contact?
A Business Continuity Plan, or BCP, is a written procedure designed to keep business processes operating as smoothly as possible during unpredictable events. The goal of a BCP for a contact center is to minimize the disruption to both agents and customers, so that business can continue as normally as possible.
What are the components of business continuity?
Fundamental Components of a Business Continuity Plan
- Workspace Recovery.
- Cyber Resilience.
- Data Backup, Replication, and Recovery.
- Third-Party Service Providers.
- Change Management.
- Communication and Notifications.
What is a business continuity professional?
CBCPs are professionals that have demonstrated both knowledge and skill in the business continuity/disaster recovery industry. For the most part, these professionals have been working in the industry as leaders and are looking for the recognition that comes with certification.
What department would have a business continuity plan?
Identify objectives and goals of the plan. Business continuity management extends beyond your information technology department and related IT systems — it applies broadly to all critical business functions, including human resources, operations, public relations, and more.
What should be included in a business continuity checklist?
Business Continuity Checklist 1 Establish the need for Business Continuity Program 2 Scope of legal and regulatory authority 3 BCP Sponsor (Senior Management) 4 Business Continuity Steering Committee (5-8 people) 5 BCP protects core assets
When does a business continuity plan become active?
Plan Activation – Business Continuity Plan will be launched at this phase. It continues until your organization has set up & secured an alternative worksite, and your business operations are relocated. Operations on alternative site – This phase is active until the primary facility is secured & restored by the business.
What happens if you are unprepared for business continuity?
Disruptions can occur out of nowhere and have crippling consequences for organizations of any size. From a loss of productivity and revenue to damaging reputation and customer relationships, the impact can be catastrophic. That’s if you’re unprepared!