What is the Follow the Sun work model?
The traditional “follow the sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones, increasing responsiveness and reducing delays.
How do I set up 24/7 support?
Six tips for providing 24/7 support
- Optimize self-service. Self-service cuts load on your existing team, so your resources can go further.
- Master the art of playbooks.
- Deploy technology.
- Match queries and channels to appropriate response times.
- Use everyone on your team.
Can you follow the sun?
Theoretically it is possible but even a supersonic jet would be hindered by factors such as speed restrictions and in-flight refuelling. Yes – but only in theory. The Earth is roughly 40,000km in circumference at the equator, and completes one rotation every 24 hours.
What is 24×7 support?
24/7 support (also popularly known as 24/7 customer service or 24/7 tech support) is a customer service strategy that involves providing support 24 hours a day, and 7 days a week. In other words, a 24/7 support model ensures that a customer is able to get their issue resolved no matter what day or time it is.
Why 24/7 IT support is needed?
Having a 24/7 IT support strategically helps your business to run smoothly and helps you to focus on your core business. To help your customers in need and to offer reliable service, a dedicated IT technician will always be available to assist your customers or partners for that matter.
How do you get a 5 star service?
5 Customer Service Skills for a 5-Star Member Experience
- Adaptability. You’ve heard it before, and it still holds true to this day: “The only constant is change.” Industries change.
- Empathy. Empathy goes a LONG way with people.
- Clear communication skills.
- A willingness to go the extra mile.
Is it possible to follow the Sun?
Yes – but only in theory. The Earth is roughly 40,000km in circumference at the equator, and completes one rotation every 24 hours. This means that the Sun effectively zooms across the face of the Earth at the equator at around 1,700km/h.
What is the follow the Sun support model?
THE FOLLOW-THE-SUN SUPPORT MODEL. The traditional “follow-the-sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays.
How does the follow the Sun method work?
The method literally follows the sun so work is performed during normal work hours anywhere in the world. And customers in one location do not get preferential or more support than any other location.
Why do we need to follow the Sun?
The “follow-the-sun” support model was originally developed to provide round-the-clock customer service and has by now been widely adopted by companies around the globe. Yet whether and when to adopt this support model is a question just about every growing business comes to face.
Is the follow the Sun model a game changer?
The follow the sun methodology can be a game changer. Teams working towards the same goals and maintaining the same cloud infrastructure can become extremely fragmented when located in different time zones.