How do you have difficult conversations book summary?

How do you have difficult conversations book summary?

In Difficult Conversations: How to Discuss What Matters Most, the authors and communication experts Douglas Stone and Bruce Patton offer real-life examples and tips for how you can get through them. They also teach you about the usual pitfalls of unpleasant exchanges and how to avoid them.

What are the three conversations that characterize difficult conversations?

Step 1: Prepare by walking through the “three conversations.” Every difficult conversation is really three conversations in one: the What Happened conversation, the Feelings conversation, and the Identity conversation.

How do you have difficult conversations to discuss what matters most?

Description

1. – Decipher the underlying structure of every difficult conversation.
2. – Start a conversation without defensiveness.
3. – Listen for the meaning of what is not said.
4. – Stay balanced in the face of attacks and accusations.
5. – Move from emotion to productive problem solving.

What happened feelings identity?

The “What happened?” conversation usually involves disagreement over what happened, what should happen, and who is to blame. The identity conversation is an internal conversation that each party has with herself, over what the situation tells her about who she is.

How do you have difficult conversations at work?

5 steps to help you navigate through difficult conversations

1. Consider the situation from their perspective. Often, a conversation feels difficult because we’re hung up on our own perspective.
2. Have a goal in mind, but be flexible.
3. Work on your listening skills.
4. Take care of yourself.
5. Brainstorm solutions together.

How do you handle difficult conversations?

Handling Difficult Conversations Guidance, Tips and Best Practices

1. Determine the purpose of the conversation.
2. Adopt the right approach.
3. Recognise and manage your emotional state.
4. Challenge you own assumptions and beliefs.
5. Plan the exchange.
6. Provide an opportunity for preparation.
7. Open the conversation.

What are some difficult conversations?

We often make excuses to avoid difficult conversations, for example: • “I don’t want to hurt anyone’s feelings” • “Now is not the time” • “Everyone makes mistakes sometimes” • “I don’t have time” • ”What’s the point, there’s never a good outcome” • “The problem will fix itself – just give it time”.

How do you have a difficult conversation book?

5 Must-Read Books for Difficult Conversations

1. The First 90 Days by Michael Watkins.
2. Leadership is Half the Story by Marc Hurwitz and Samantha Hurwitz.
3. Power Talk by Sarah Myers McGinty.
4. The Definitive Book of Body Language by Allan and Barbara Pease.

What does having a difficult conversation mean?

A difficult conversation is any conversation in which there are strong differences of opinion between two people and has the potential to become emotional.

What are the 3 conversations?

The three conversations: how it works

• Conversation 1: initial contact. “How can I connect you to things that will help you get on with your life – based on your assets, strengths and those of your family and neighbourhood?
• Conversation 2: when people are at risk.
• Conversation 3: when long-term support is needed.

How do you structure a difficult conversation?

4 ways to structure difficult conversations

1. Start with their behaviour. Don’t let your or their emotions get in the way.
2. Remove discussions about Judgment.
3. Focus on their Solutions.
4. Pass them the Ownership.

How do you deal with unpleasant conversations?

Who are the authors of difficult conversations by Douglas Stone?

In Difficult Conversations: How to Discuss What Matters Most, the authors and communication experts Douglas Stone and Bruce Patton offer real-life examples and tips for how you can get through them. They also teach you about the usual pitfalls of unpleasant exchanges and how to avoid them.

Which is the best summary of difficult conversations?

1-Sentence-Summary: Difficult Conversations identifies why we shy away from some conversations more than others, and what we can do to navigate them successfully and without stress. No matter what you do, you’re going to find yourself on one side of a difficult conversation.

Is it worth having a difficult conversation with someone?

It is not worth embarking on a difficult conversation if you do not have a goal that makes sense. One common, but infeasible, goal is to change the other person. Three goals that do support conversation are to learn the other’s story, to express your own views and emotions, and to problem-solve.

Why do so many conversations fail to work?

Most conversations fail because people begin by describing the problem from their own perspective, which implies a judgement about the other person and so provokes a defensive response.