What is service user involvement in housing?

What is service user involvement in housing?

Broadly, ‘user involvement’ means that people who use a particular service are actively involved in how it is delivered. Involvement can range from simply being kept informed, and discussing relevant issues, to actually making decisions about the service.

Why is tenant involvement important?

1. Tenant participation comes from and promotes a culture of mutual trust, respect and partnership between tenants, board members and staff at all levels. It exists when all these interests work together towards a common goal of better housing conditions and housing services.

What is Tenant Participation?

Tenant participation is a two-way process involving our tenants working in partnership with us to share ideas, information and have input to decisions to improve services. Tenant participation gives you an opportunity to: be involved in the decision-making process.

What does a tenant participation officer do?

A tenant participation officer helps in the overall co-ordination of the tenant involvement and works closely with tenants, council staff and other partners, such as council departments or the tenants’ forum, in producing publications, newsletters and facilitating tenants’ groups meetings.

What does tenant engagement mean?

Definition of Tenant Engagement. A commitment to ensuring tenants are actively engaged in influencing housing services and shaping their communities.

What is a tenant engagement officer?

To be responsible, with colleagues, for the annual review and negotiation with residents, staff and Board Members of the Action Plans relating to Resident Involvement . To plan, organise and assist in the delivery of local tenant and community events. 7.

What is the role of an engagement officer?

Main duties and responsibilities: Coordinate events (receptions, dinners etc.), including drafting/updating guest lists, sending out invitations and collating RSVPs. Acting as the main point of contact for external suppliers for events, including building and maintaining these relationships.

What are the key responsibilities of community engagement officers?

You will be responsible for: engaging and communicating with people from different backgrounds. working with community action groups to design and deliver projects that help to improve local health and wellbeing. Building relationships, as well as connecting people with skills, tools and networks.

Why is engagement so important?

Employees who are engaged at work are more likely to be productive on a consistent basis – which leads to more revenue. Companies with a high level of engagement report 22% higher productivity according to Gallup data. Employers are quickly seeing this trend and investing more in employee engagement.

How do you engage with a team member?

How to Engage Employees

1. Get to know them.
2. Provide them with the tools for success.
3. Let them know how the company is doing.
4. Allow them to grow.
5. Support them and the authority you’ve granted.
6. Recognize your team and their hard work.
7. Encourage teamwork among employees.
8. Find employees that care about the customer.

What is a community engagement role?

Recruiting, training and supporting individuals to engage with national campaigns. Supporting people with lived experience to share their stories and expertise. Coordinating and facilitating campaign meetings and events. Strengthening relationships with national representative and people-based organisations.

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